Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Falborg

Davenport,IA

Summary

Compassionate Nursing Assistant looking to expand my career. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Overview

5
5
years of professional experience

Work History

CNA

Senior Star
03.2023 - Current
  • Answered call lights and supported patient comfort and safety by assisting with daily tasks.
  • Assured comfort and content with needs
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Performed patient vitals checks such as heart rate, blood pressure, and blood sugar levels.

Receptionist

Marriott Hotel
Davenport, IA, IA
12.2022 - 02.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept lobby clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Barista Trainer

Starbucks
05.2019 - 12.2022
  • Elevated customer experience by using strong communication to resolve customers inconveniences.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.

Education

Associate of Applied Science - Surgical Technology

Eastern Iowa Community College
Bettendorf, IA
06.2025

Associate of Arts - Arts And Literature

Eastern Iowa Community College
Bettendorf, IA
06.2022

High School Diploma -

Davenport North High School
Davenport, IA
06.2022

Skills

  • Analytic problem solving
  • Data analysis
  • Compassionate Communication
  • Mobility Assistance
  • Patient Relations
  • Cultural awareness
  • Adaptability
  • Guest Services
  • Emergency Care
  • Customer Service

Languages

Danish
Native or Bilingual
German
Professional Working

Timeline

CNA

Senior Star
03.2023 - Current

Receptionist

Marriott Hotel
12.2022 - 02.2023

Barista Trainer

Starbucks
05.2019 - 12.2022

Associate of Applied Science - Surgical Technology

Eastern Iowa Community College

Associate of Arts - Arts And Literature

Eastern Iowa Community College

High School Diploma -

Davenport North High School

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Olivia Falborg