Summary
Overview
Work History
Education
Accomplishments
References
Timeline
StoreManager

Kelli Coleman

North Little Rock,AR

Summary

I am a customer-oriented store manager with over ten years of experience in retail operations, sales and service team leadership, and profitability strategies. I am organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. I am confident in recruiting, training, developing, and managing a team of store associates and assistant managers.

Overview

8
8
years of professional experience

Work History

Store Manager

Dollar General
01.2023 - Current
  • As the store manager I improved the overall store status by implementing process improvements and identifying performance gaps for corrective action
  • I managed inventory tracking and physical inventory counts to minimize loss and oversaw the inventory management through cycle counts, audits, and shrinkage control while refining stockroom practices to ensure product quality
  • I balanced sales, reconciled cash, and managed deposits to facilitate opening and closing duties in addition to preparing weekly schedules to verify proper floor coverage within fiscal guidelines

Department Head

Hobby Lobby Retail Stores
01.2021 - 01.2023
  • As the department head I work closely with sales associates to complete tasks
  • I also examine merchandise to correctly price and display products and handle shift overstock, restocking, and inventory control
  • I have also implemented process improvement initiatives within my department

Store Manager

Dollar Tree
01.2017 - 01.2021
  • As the store manager I was responsible for processing all paperwork, balancing register drawers, and preparing deposits to facilitate proper opening and closing procedures
  • I strengthened work flow through balanced scheduling to ensure proper floor coverage within fiscal guidelines and by hiring, managing, and developing top talent
  • I also resolved customer problems by investigating issues, answering questions, and building rapport that led to increased sales

Machine Operator

Maybelline
01.2017 - 12.2017
  • On the production line I was responsible for setting up machines for various tasks to maintain compliance with manufacturing thresholds and waste reduction initiatives
  • I also monitored production lines to regulate the flow of products and avoid backlogs
  • I discovered and corrected issues that negatively impacted production while I also utilized equipment to ensure standardization of end product packaging

Education

Early Childhood Education courses

Arkansas State University
Jonesboro, AR

G.E.D. -

Arkansas State University
Newport, AR
05.2005

Accomplishments

  • Promoted from part-time cashier to store manager in fewer than 12 months.
  • Employee of the Year for outstanding performance and team contributions.
  • Led team to achieve outstanding inventory results 3 years in a row, earning recognition from upper management and financial reward.

References

  • Bobby Watson, Business Owner/Manager, 501-732-0554
  • Bonnie Evans, Training Manager, 501-556-2334
  • Tracy Hodges, District Manager, 501-281-6669

Timeline

Store Manager

Dollar General
01.2023 - Current

Department Head

Hobby Lobby Retail Stores
01.2021 - 01.2023

Store Manager

Dollar Tree
01.2017 - 01.2021

Machine Operator

Maybelline
01.2017 - 12.2017

G.E.D. -

Arkansas State University

Early Childhood Education courses

Arkansas State University

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