Kelli Conroy

• Ensured compliance with regulatory standards and internal policies.
• Conducted audits to identify areas for process improvement and risk mitigation.
• Maintained accurate documentation for compliance reporting and record-keeping.
• Collaborated with cross-functional teams to implement corrective actions based on audit findings.
• Provided training sessions on compliance protocols and best practices for staff members.
• Supported ongoing compliance efforts by maintaining up-to-date knowledge of relevant laws, regulations, and industry guidelines.
• Assisted in the successful completion of external audits, providing comprehensive documentation and support as needed.
• Facilitated effective communication between departments to ensure a consistent approach to compliance management.
• Contributed to a positive corporate culture by promoting ethical behavior and adherence to internal policies and procedures.
• Reviewed and verified accuracy of certification files.
• Maintained up-to-date knowledge of applicable laws and regulations.

• Coordinated executive schedules, ensuring optimal time management and prioritization of meetings.
• Managed communications, facilitating effective information flow between departments and stakeholders.
• Organized travel arrangements, streamlining logistics for executives and enhancing operational efficiency.
• Planned yearly meetings abroad.
• Assisted with clerical needs of managers visiting Chicago office from overseas.
• Developed and maintained filing systems, improving document retrieval processes and record accuracy.
• Assisted in preparing reports and presentations, contributing to informed decision-making at the executive level.

Responsible for the secretarial needs of the President, Vice President and Sales, Production and Engineering.

Administered full-cycle accounting operations, reconciling ledgers, resolving billing discrepancies, and processing daily financials. Reduced overdue accounts by 20%.

• Handed secretarial needs for Medical Director and Executive Director of Hospice Program.
• Organized patient scheduling and maintained accurate records for hospice services.
• Coordinated communication between medical staff, patients, and families to ensure smooth operations.
• Handled inquires regarding program from patients, families, medical staff and general public.
• Prepared minutes of administrative meetings.
• Maintained communication with bereaved families on a weekly/monthly basis.
• Prepared monthly statistical reports and payroll for staff.
• Managed inventory of office supplies and medical materials, optimizing resource availability.
• Streamlined administrative processes to enhance efficiency in daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.