Kelli Cribbs
Little Falls,MN
Summary
Dedicated service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Customer Success Manager
KnowBe4
04.2022 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Dispatch Manager
Trailblazer Transit
05.2020 - 03.2022
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate updates.
- Assisted in resolving customer complaints and grievances.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Utilized dispatch software to schedule customer rides.
Product Advocate Manager
NinjaTrader
02.2012 - 10.2015
- Provided exceptional customer service to drive satisfaction.
- Increased sales by effectively communicating product benefits.
- Assisted in organizing successful trade shows, conferences, and events to showcase the product to potential clients.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Education
Bachelor of Arts - Communication
University of Colorado
DenverSkills
- Teamwork and Collaboration
- Positive Attitude
- Excellent Communication
- Problem-solving abilities
- Web-based systems
- Customer Focus
- Relationship Building
Timeline
Customer Success Manager
KnowBe4
04.2022 - Current
Dispatch Manager
Trailblazer Transit
05.2020 - 03.2022
Product Advocate Manager
NinjaTrader
02.2012 - 10.2015
Bachelor of Arts - Communication
University of Colorado
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