Kelli Finke
Celina
Summary
Detail-oriented Consumer Loan Coordinator with expertise in regulatory compliance and loan documentation. Proven ability to streamline processes and enhance client satisfaction through effective pipeline management.
Overview
2027
2027
years of professional experience
Work History
Consumer Loan Coordinator
Minster Bank
Minster, OH
05.2016 - Current
- Streamline loan processing through coordination of documentation and compliance requirements.
- Partner with underwriters to accelerate approval processes and address discrepancies.
- Create training materials for new team members, boosting onboarding efficiency and knowledge retention.
- Facilitate initiatives aimed at boosting client satisfaction through strategic communication and timely problem resolution.
- Enhance workflow efficiencies that streamline loan documentation process, minimizing turnaround times.
- Guide junior staff in optimizing loan processing and enhancing customer service standards
- Train new team members on company policies, procedures, and industry regulations to ensure a high level of service quality.
- Perform regular audits of closed loans, including conventional mortgages, home equity lines of credit, and consumer loans, to identify areas for enhancement or potential risk factors impacting future lending decisions.
- Optimize loan processing efficiency through streamlined documentation and interdepartmental communication
- Monitor regulatory changes to ensure compliance across all daily operations and prevent costly penalties or delays.
- Uphold strict confidentiality of bank records and client information
- Collaborate with other departments to promptly process loan applications.
- Evaluate all loans governed by HMDA for compliance and precision.
- Manage the annual HMDA Loan Application Register submission to the CFPB.
- Ensure that all loans requiring flood insurance have and maintain acceptable coverage per government guidelines.
- Serve on Compliance and Product and Fee Committees.
- Oversee the daily operations of the loan processing department to ensure efficient, compliant and timely loan processing.
- Review all denied and withdrawn loans for compliance and accuracy.
- Prepare and submit annual reports to Freddie Mac and the Federal Home Loan Bank of Cincinnati.
- Assist the compliance officer during internal audits and external regulatory exams.
Mortgage Loan Officer
Mercer Savings Bank
Celina, OH
01.2015 - 05.2016
- Evaluated client financial information to determine loan eligibility and risk factors.
- Guided clients through mortgage application process, ensuring understanding of terms and conditions.
- Collaborated with underwriters to facilitate timely loan approvals and resolve discrepancies.
- Developed tailored mortgage solutions based on client needs and market trends.
- Handled the coordination of loan closings with customers, realtors and title agencies.
- Closed multiple types of loans, including conventional mortgages, home equity lines of credit and consumer loans.
Loan Processing Manager
Mercer Savings Bank
Celina, OH
2006 - 2014
- Managed loan processing workflows to ensure timely and accurate document verification.
- Trained and mentored staff on compliance regulations and loan processing systems.
- Implemented process improvements that reduced turnaround times for loan approvals.
- Oversaw quality control measures to maintain high standards in loan documentation accuracy.
- Developed training materials to support ongoing staff development and knowledge retention.
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Managed force placed insurance program.
Consumer Loan Processor
Mercer Savings Bank
Celina, OH
2001 - 2006
- Processed consumer loan applications, ensuring accuracy and compliance with lending regulations.
- Reviewed financial documents, verifying borrower information and creditworthiness for loan approval.
- Communicated with clients to gather necessary documentation and clarify loan terms effectively.
- Collaborated with underwriting team to resolve discrepancies and expedite loan processing.
Bank Teller
Mercer Savings Bank
Celina, OH
1998 - 2001
- Processed customer transactions accurately and efficiently at teller window.
- Assisted customers with account inquiries and provided exceptional service.
- Maintained cash drawer, ensuring compliance with bank policies and procedures.
- Collaborated with team members to achieve branch goals and improve service delivery.
Education
Associate of Science - Financial Management
Wright State University
Dayton, OHHigh School Diploma -
Celina Senior High School
Celina, OHSkills
- Regulatory compliance
- HMDA
- Proficient in multiple software systems
- Underwriting guidelines
- Debt-to-income and loan-to-value ratios
- Consumer Lending
- Loan documentation
- Pipeline management
- Loan denials
- Title review
Timeline
Consumer Loan Coordinator
Minster Bank
05.2016 - Current
Mortgage Loan Officer
Mercer Savings Bank
01.2015 - 05.2016
Loan Processing Manager
Mercer Savings Bank
2006 - 2014
Consumer Loan Processor
Mercer Savings Bank
2001 - 2006
Bank Teller
Mercer Savings Bank
1998 - 2001
Associate of Science - Financial Management
Wright State University
High School Diploma -
Celina Senior High School