Mason Briggs
Lincoln,NE
Summary
Dedicated professional with strong customer service skills. Proven ability to coordinate timely deliveries and resolve issues effectively, ensuring high customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food Deliverer
DoorDash
Lincoln, NE
04.2024 - Current
- Delivered food orders accurately and promptly to various customer locations.
- Maintained an organized delivery vehicle to ensure the safe transport of items.
- Communicated delivery status and updates clearly to customers.
- Inspected food packaging for quality and safety prior to delivery.
- Coordinated with restaurant staff for timely order preparation.
- Followed local traffic laws and company safety protocols during deliveries.
- Planned efficient routes using GPS applications and physical maps.
- Kept detailed records of daily deliveries, including destination addresses and payment amounts.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Self-Employed Stock Market Analyst
Stock Market
Lincoln, NE
12.2022 - Current
- Analyzed market trends to identify investment opportunities and risks.
- Conducted competitor analysis to support strategic decision-making processes.
- Monitored economic indicators to assess their impact on stock market movements.
- Maintained updated knowledge of regulatory changes affecting the stock market environment.
- Researched target markets to identify opportunities for expansion or diversification into new areas.
- Prepared regular updates highlighting changes in the marketplace that could affect business operations.
- Performed detailed analysis of customer segmentation in order to recommend targeted marketing strategies.
- Gathered data from various sources such as industry reports, trade journals, and government documents for market research purposes.
- Identified and monitored key market trends and developments to assess their impact on business performance.
- Determined best methods to meet research objectives and produce useful data.
- Analyzed sales data to understand product performance and identify areas for improvement.
Substance Abuse Technician
Alcohol and Drug Solutions
Lincoln, NE
03.2022 - 12.2022
- Monitored client behavior, reporting significant changes to the treatment team.
- Documented client progress and maintained precise records in the database.
- Participated in staff meetings to discuss case updates and developments.
- Maintained accurate client records, ensuring compliance with agency policies.
- Engaged in trainings on evidence-based practices to enhance knowledge of addiction treatment.
- Observed patient well-being, notifying staff of unusual behaviors or health issues.
- Ensured safety by adhering to health regulations and safety protocols.
Customer Service Representative
Spreetail
Lincoln, NE
06.2021 - 03.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Collaborated with team members to enhance customer satisfaction levels.
- Documented customer interactions and feedback for service improvement.
- Maintained updated knowledge of company policies and procedures consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Maintained excellent statistics for achieving customer satisfaction.
Education
High School Diploma -
Northeast High-School
Lincoln, Nebraska 12-2019
Skills
- Customer service
- Market analysis
- Problem solving
- Time management
- Effective and clear communication
- Strong work ethic
- Flexibility
- Multitasking and organization
- Quality assurance
Timeline
Food Deliverer
DoorDash
04.2024 - Current
Self-Employed Stock Market Analyst
Stock Market
12.2022 - Current
Substance Abuse Technician
Alcohol and Drug Solutions
03.2022 - 12.2022
Customer Service Representative
Spreetail
06.2021 - 03.2022
High School Diploma -
Northeast High-School