Kelli Gray

Review case records to identify special needs and/or problems.

Defined client and/or family members to elicit socio-economic, family,medical, employment and educational history.

Define and identifies individuals and family problem.

Attend training sessions, seminars, and lectures to learn the concept, principles, practices and application of the social work field.

Consult with immediate supervisor on departmental policies, programs and procedure's.

Reform related work as required.

Discuss case with concerned members of the professional and community groups with a signed release.

Will ensure clients rights are upheld.

• Supervised case management team to enhance service delivery and client satisfaction.
• Developed training programs for staff to improve case handling and operational efficiency.
• Implemented quality assurance measures to ensure compliance with regulatory standards.
• Coordinated interdisciplinary meetings to streamline communication among service providers.
• Mentored new case managers, fostering professional growth and skill development.
• Led initiatives to optimize resource allocation, enhancing overall program efficiency.

• Supervised daily operations, ensuring adherence to safety protocols and quality standards.
• Trained staff on operational procedures and best practices, enhancing team performance.
• Implemented process improvements, resulting in increased efficiency across workflows.
• Coordinated scheduling and resource allocation to optimize productivity during shifts.
• Administer medication to the necessary client's.
• Ensure clinical notes are completed and presented at clinical meetings.
• Complete a bi/weekly schedule for staff.
• Refer clients to appropriate vocational and educational program.
• Provide direct childcare.
• Chair weekly meetings with staff, therapist, social workers and directors.