Aimee K. Sanchez
Sylmar,CA
Summary
Compassionate Case Manager and Criminal Justice graduate. Looking to work in the field that offers resources to those in need. Offering strong interpersonal skills and a Criminal Justice education that can be useful in many positions. Highly motivated professional with extensive experience designing and developing technical solutions for various clients. Skilled in analyzing customer needs and providing tailored solutions that meet or exceed expectations. Proven track record of successful implementations of large-scale projects.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Social Services Manager
National Health Foundation
05.2024 - Current
- Completed Needs Assessment and Care Plans for all guests.
- Completed referrals and coordinate services for mental health, housing, etc.
- Facilitate discharge process and locating housing for individuals. Complete discharge notes, communicating to our community partners. Conduct warm hand off for guest when appropriate.
- Ability to multi-task and collaborate with external case managers to provide adequate services and support to the guests.
- Ability to triage and intervene during areas of guest behavioral concerns.
- Practice harm reduction practices while conducting guests searches for contraband or illegal substances when applicable. Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
- Engage and conduct daily check in with guest, building rapport and trust with our guests.
- Facilitated team meetings to foster open communication, encourage collaboration, and share best practices among staff members.
- Instituted feedback loops from clients allowing us insight into areas needing improvement resulting in increased overall satisfaction.
- Spearheaded crisis intervention efforts, coordinating resources and support for individuals in need of immediate assistance.
- Established a supportive environment for clients by creating policies that promote dignity, respect, and cultural sensitivity.
Domestic Violence Permanent Housing Case Manager
Jenesse Center
08.2023 - 05.2024
- Maintains meaningful involvement with consumers, advocates, and community partners
- Provide case management to participants after housing placement, supporting them in adjusting to housing and building long-term connections to community services
- Support move-in to new unit, inspections, and develop plans for rent payment crisis and daily living
- Coordinate field trips to housing fairs, housing appointments, and other related trips
- Address the change of “home” and familiar location with tenants; the potential for isolation, how to pay bills, manager visitors and relationships, etc
- Recruit landlords to accept subsidized housing clients, work closely with housing authority to secure leases, and maintain ongoing relationships with landlords to support client housing stability
- Support finance department in tracking approximately 5-6 clients in rapid re-housing, at a given time
- Compile data, prepare reports, and maintain thorough and concise case notes
- Participate in weekly case management and other program meetings.
Senior Technical Specialist III
Medtronic Minimed
07.2017 - 08.2023
- Support patients with troubleshooting their medical device
- Identifying hardware and software issues and offer solutions to patient
- Provide excellent customer service via the phone
- Testing and evaluating new technologies
- Conducting safety checks on medical devices while in compliance with FDA regulations
- Following up with patients to ensure issues were resolved
Education
BACHELOR OF ARTS - Criminal Justice
Cal State of Northridge
ASSOCIATES DEGREE -
Pierce College
Skills
- Critical Thinking
- Time Management
- Leadership Experience
- Microsoft Office Proficiency
- Detail-oriented
- Interpersonal Communication
- Results Driven
- Problem Solving
- Supportive Counseling
- Multicultural Sensitivity
- Client Advocacy
- Risk Assessment
- Service plan creation
Certification
- California Child Abuse Mandated Reporter, 02/2023
- 40-hr Sexual Assault Counselor Certification, 02/2023
- 40-hr Domestic Violence Counselor Certification, 12/2023
- ServSafe Food Handler's Certification, 10/2024
- First Aid, CPR/AED Instructor Certification, 12/2024
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Social Services Manager
National Health Foundation
05.2024 - Current
Domestic Violence Permanent Housing Case Manager
Jenesse Center
08.2023 - 05.2024
Senior Technical Specialist III
Medtronic Minimed
07.2017 - 08.2023
ASSOCIATES DEGREE -
Pierce College
BACHELOR OF ARTS - Criminal Justice
Cal State of Northridge
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