Summary
Overview
Work History
Education
Skills
Timeline
Barista

Kelli Hartley

Cañon City,CO

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability in cash handling and team leadership, enhancing customer satisfaction through exceptional service. Recognized for implementing effective inventory management strategies, contributing to operational efficiency and improved stock accuracy. A dedicated team player with a strong attention to detail.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

7
7
years of professional experience

Work History

Barista

Starbucks, Barista
02.2023 - 05.2024
  • Prepared and served high-quality coffee beverages in accordance with company standards.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Assisted customers in selecting products, providing knowledgeable recommendations on menu items.
  • Operated point-of-sale system, accurately processing transactions and managing cash handling.
  • Collaborated with team members to meet customer demands during peak hours effectively.
  • Engaged with customers to foster a welcoming environment, enhancing overall customer satisfaction.

Shift Supervisor

Goodwill Industries
11.2021 - 02.2023
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored new employees on operational procedures and customer service standards.
  • Implemented inventory management practices that reduced discrepancies and improved stock accuracy.
  • Conducted performance evaluations to identify areas for employee development and operational improvement.
  • Resolved customer inquiries and issues promptly, enhancing overall customer satisfaction ratings.
  • Monitored cash handling procedures to maintain financial integrity and minimize losses.
  • Collaborated with management to develop strategies for improving store layout and product placement efficiency.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.

Cashier

Smoker Friendly
08.2018 - 09.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring balance and adherence to cash handling policies.
  • Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
  • Monitored inventory levels at the register, notifying management of discrepancies or shortages.
  • Implemented strategies for upselling products, contributing to increased store sales revenue.
  • Welcomed customers and helped determine their needs.

Bartender

Canon City Brews and Bikes
03.2017 - 08.2018
  • Crafted innovative cocktail recipes, enhancing drink menu variety and customer satisfaction.
  • Managed high-volume bar operations, ensuring timely service and quality beverage preparation.
  • Implemented inventory management processes to reduce waste and improve stock efficiency.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to coordinate food and beverage pairings for special events.
  • Maintained compliance with health regulations, ensuring a safe environment for staff and customers.
  • Resolved customer complaints swiftly, enhancing overall dining experience and retention rates.

Education

High School Diploma -

Durango High School
Durango
11-1999

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order taking
  • Cash register operation
  • Decision-making
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Hospitality service expertise
  • POS system operation

Timeline

Barista

Starbucks, Barista
02.2023 - 05.2024

Shift Supervisor

Goodwill Industries
11.2021 - 02.2023

Cashier

Smoker Friendly
08.2018 - 09.2021

Bartender

Canon City Brews and Bikes
03.2017 - 08.2018

High School Diploma -

Durango High School

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Kelli Hartley