Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelli Jennings

Fort Worth,TX

Summary

Dependable individual with diverse skillset serving patients/customers through active communication and responsive engagement. Skilled at analyzing case files and databases to speed up response times and guide information through appropriate personnel channels, spotting customer needs and providing attentive service. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

7
7
years of professional experience

Work History

Patient Access Representative/Fiscal Clerk

Medmark Treatment Centers
08.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Health Concierge

Aetna/CVS
08.2021 - 08.2022
  • Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
  • Provided information such as copay and premium details, pre-approval procedures and available products.
  • Handled more than 40 daily inbound calls from health plan customers.
  • Maintained full and current understanding of available plans, products and services.
  • Resolved problems related to benefits, eligibility and claims.

Sales Representative

AT&T
03.2018 - 08.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.

Customer Service Representative/Waitress

Pizza Hut
07.2016 - 02.2018

Education

Associate of Science - Psychology

Temple College
Temple, TX
05.2026

High School Diploma -

Gatesville High School
Gatesville, TX
05.2018

Skills

  • Software Applications
  • Customer Service
  • Payment Processing
  • Referral Coordination
  • Clerical and Filing Support
  • Punctual and Hardworking
  • Phone and Email Etiquette
  • Patient Contact
  • Active Listening
  • Conflict Resolution

Timeline

Patient Access Representative/Fiscal Clerk

Medmark Treatment Centers
08.2022 - Current

Health Concierge

Aetna/CVS
08.2021 - 08.2022

Sales Representative

AT&T
03.2018 - 08.2022

Customer Service Representative/Waitress

Pizza Hut
07.2016 - 02.2018

Associate of Science - Psychology

Temple College

High School Diploma -

Gatesville High School
Kelli Jennings