Kelli Johnson
Myrtle Beach,USA
Summary
Hospitality and healthcare professional with a strong foundation in creating welcoming environments and ensuring client satisfaction. Leveraging expertise in customer service, organization, and leadership, excels in maintaining pristine conditions and fostering positive experiences. Passionate about using diverse skills in healthcare and food service to enhance service quality and client engagement.
Overview
5
5
years of professional experience
Work History
Assistant Supervisor
Excel Property Services
Myrtle Beach
05.2024 - Current
- Coordinate with team members to implement effective cleaning strategies, maintaining high standards across multiple residential properties
- Foster positive team dynamics while executing thorough cleaning routines, ensuring consistent service delivery and property care standards
- Assess and optimise cleaning processes, implementing efficient solutions for diverse property maintenance requirements
- Implement advanced cleaning protocols and quality assurance measures to maintain pristine conditions across residential properties, enhancing client satisfaction
- Lead cross-functional cleaning teams in executing comprehensive property maintenance schedules while mentoring new staff members
Front Desk Associate
Real Hot Yoga
Myrtle Beach
10.2023 - 06.2025
- Assist in advising new/current clients in the studio and maintaining a lively, friendly environment for everyone. Foster a welcoming studio environment while providing personalized guidance to new members, enhancing client retention through attentive service and community building.
- Streamline studio operations by maintaining facilities, managing client inquiries, and implementing effective scheduling systems for optimal class flow.
- Partner with instructors to ensure seamless class transitions, support member experience, and maintain pristine studio conditions
- Create positive first impressions by warmly greeting clients, addressing concerns, and facilitating smooth check-in processes.
- Monitor studio equipment, maintain cleanliness standards, and ensure proper setup for various class formats while adhering to safety protocols.
Lead Server/Trainer
Pawleys Raw Bar
Pawleys Island
06.2021 - 04.2023
- Orchestrated seamless dining experiences through effective team coordination, specialized beverage service, and consistent quality control measures
- Mentored new staff members in service excellence while ensuring compliance with food safety standards and operational procedures
- Implemented refined beverage presentation techniques and quality assurance measures to elevate dining experience standards
- Fostered positive team dynamics through effective conflict resolution and coordinated service delivery during peak hours
- Enhanced beverage program through systematic quality checks and standardized presentation protocols, elevating overall dining experience
Education
Certified Nursing Assistant -
Professional Medical Training Center
Myrtle Beach, SC01-2015
Certification - Medical Clerical Office Assistant
Horry-Georgetown Technical College
Myrtle Beach, SCCertification - Central Sterile Processing Technician
Professional Medical Training Center
Florence, SC03-2026
Skills
- Hospitality
- Tourism
- Food Service
- Healthcare
- Sales
- POS
- Customer Service
- MS Office
- Employee motivation and discipline
- Leadership
- Nursing
- Bartending
- Cleaning
- Team Management
- Organization
- Time Management
- Conflict Resolution
- Training and mentoring
Timeline
Assistant Supervisor
Excel Property Services
05.2024 - Current
Front Desk Associate
Real Hot Yoga
10.2023 - 06.2025
Lead Server/Trainer
Pawleys Raw Bar
06.2021 - 04.2023
Certified Nursing Assistant -
Professional Medical Training Center
Certification - Medical Clerical Office Assistant
Horry-Georgetown Technical College
Certification - Central Sterile Processing Technician
Professional Medical Training Center