Kelli Johnson
Houston
Summary
Dependable team member with strong skills in customer service, problem-solving, and multitasking. Proven ability to thrive in fast-paced environments, ensuring efficient operations and exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Front End Team Member
Cava Grill
Houston, TX
12.2025 - Current
- Prepared ingredients and assembled orders to ensure timely service delivery.
- Maintained cleanliness and organization of workstations in compliance with health standards.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Adapted quickly to changing menus and daily specials, maintaining product knowledge.
- Supported front-line operations by executing tasks efficiently in a fast-paced environment.
Package Handler
Fed Ex Ground
Houston, TX
07.2025 - 10.2025
- Operated machinery to efficiently sort and package shipments for distribution.
- Loaded and unloaded freight with attention to safety protocols and efficiency standards.
- Collaborated with team members to optimize workflow and minimize delays in processing.
- Maintained cleanliness and organization of work area to adhere to safety regulations.
- Followed established procedures for handling hazardous materials safely and effectively.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Server
PF Changs Restaurant
Houston, TX
06.2024 - 09.2025
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Coordinated with kitchen staff to deliver timely and accurate food orders.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Assisted in training new servers on menu items and service protocols.
- Resolved guest complaints promptly, maintaining a positive restaurant atmosphere.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Host
Mo Brunch and Brews
Houston, TX
01.2023 - 08.2024
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new hosts on customer service standards and operational procedures.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Monitored dining area for cleanliness and organization, enhancing guest experience.
- Addressed guest inquiries and concerns, providing solutions to maintain satisfaction levels.
- Coordinated with management to implement improvements in hosting processes and efficiency.
- Supported promotional events by managing seating arrangements and facilitating smooth operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
High School Diploma -
Jack Yates High School
Houston,TX05-2010
Skills
- Adaptability to change
- Reactjs experience
- SEO best practices
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Customer service
- Honest and dependable
- Problem-solving abilities
- Multitasking
- Cleaning and sanitizing
Timeline
Front End Team Member
Cava Grill
12.2025 - Current
Package Handler
Fed Ex Ground
07.2025 - 10.2025
Server
PF Changs Restaurant
06.2024 - 09.2025
Host
Mo Brunch and Brews
01.2023 - 08.2024
High School Diploma -
Jack Yates High School