Summary
Overview
Work History
Education
Skills
Certification
Professional Recognition Achievements
Timeline
Generic

Gerald Price

Houston,TX

Summary

Knowledgeable EV Field Technician with a strong background in field operations and technical troubleshooting. Proven ability to resolve complex issues and ensure optimal equipment performance. Demonstrated expertise in diagnostics and repair, combined with effective communication skills to support team collaboration and client satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

EV Field Technician II

Winn-Marion Companies
07.2023 - Current
  • Install, configure, and maintain Level 2 and DC fast charging (DCFC) EV systems for commercial and industrial clients across multiple field sites
  • Diagnose and resolve electrical, software, and connectivity issues using advanced test equipment and technical documentation
  • Perform preventive maintenance, upgrades, and emergency service on EV charging infrastructure to ensure continuous uptime
  • Interpret and implement electrical schematics, wiring diagrams, and layout drawings in accordance with NEC and NFPA 70E standards
  • Collaborate with project managers and engineering teams to meet installation timelines and technical specifications
  • Maintain accurate service records and documentation in CRM platforms for compliance and customer reporting
  • Ensure full compliance with OSHA and company safety procedures during all field operations

EV Field Service Technician

SEAM Group
03.2022 - 06.2023
  • Repairs, configures, calibrates, troubleshoots, and performs preventative maintenance on AC/DC charging stations using mechanical and computer diagnostics with high attention to detail.
  • Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and oscilloscopes, to ensure compatibility and safety of system.
  • Identifies improvement opportunities in workflow processes and safety implementations while on site and escalates to management with accurate and proper documentation, appropriately.

Senior Service Technician III

Goodman Solutions
06.2020 - 03.2022
  • Cultivated advanced and complex product delivery and assembly for Amazon equipment (executes installation, training, and troubleshooting for smarthome automation services, low voltage devices using power tools, exercise equipment, Lennar SmartHome services, CCTV cameras, and audio/visual technology).
  • Collaborated with contracted companies such CSC ServiceWorks to integrate smart pay technology on commercial appliances, installation of remote entry to control access systems, and CCTV cameras.

Agent/Technician

Best Buy GeekSquad
Houston, TX
03.2015 - 01.2020
  • Completed duties as in-home solution specialist/consultant with use of power tools to complete low-voltage device installation and smart home automation.
  • Provided mentorship to technicians on advanced home theater installation/repairs according to standardized operating procedures.
  • Formulated trainings on expert assembly and repair of appliances, exercise equipment, CCTV cameras, and audio/visual equipment.

Delivery Driver

FEDEX
Houston
09.2011 - 03.2015
  • Maintained and safely transported packages to the respective destinations while following company standard operating procedures.
  • Responsibly handled customer service issues with efficient resolutions with complete customer satisfaction.

Installer/Service Technician

Direct TV, LLC
12.2006 - 09.2011
  • Professionally installed, maintained, and repaired satellite systems/products in residential homes using problem-solving, technical, and customer service skills.
  • Assessed optimal utilization of internet-related equipment to ensure an excellent customer experience.

Education

Associates Degree - Network Systems Administration

ITT Technical Institute
Houston, TX
01.2016

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Equipment installation
  • Technical support
  • Safety management
  • Equipment maintenance
  • Root-cause analysis
  • Diagnostic testing
  • Hardware repair
  • System upgrades
  • Performance optimization
  • Technical analysis
  • Preventative maintenance
  • Interpersonal and written communication

Certification

  • SBCA Certification (Satellite Broadcasting & Communications Association), 2011
  • ABB Certification, 2022
  • PhiHong Certification, 2022
  • BTC Certification, 2022
  • ChargePoint Certification, 2022
  • Efacec Certification, 2022
  • Volta Certification, 2022

Professional Recognition Achievements

  • GeekSquad MVP Award, 2015-09-01, A nominated award by peers and management for recognition of the most outstanding agent.
  • Award of Excellence for Dedicated Service and Outstanding Accomplishments, 2018-07-01, Award achieved for three consecutive quarters for exceeding the sales goal of additional in-home services.

Timeline

EV Field Technician II

Winn-Marion Companies
07.2023 - Current

EV Field Service Technician

SEAM Group
03.2022 - 06.2023

Senior Service Technician III

Goodman Solutions
06.2020 - 03.2022

Agent/Technician

Best Buy GeekSquad
03.2015 - 01.2020

Delivery Driver

FEDEX
09.2011 - 03.2015

Installer/Service Technician

Direct TV, LLC
12.2006 - 09.2011

Associates Degree - Network Systems Administration

ITT Technical Institute

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