Kelli King
Austin,TX
Summary
I am a hardworking and passionate job seeker with strong organizational skills, eager to secure the perfect fit at your company. I am a fast learner and ready to utilize my professional skills to make a positive impact while gaining valuable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Assistant
GoPuff
Austin, TX
03.2023 - 09.2024
- I would help with orders during shift change if it was needed.
- Make sure that the food trailer had been filled up with water so that I can be sure to finish all of my duties at the end of my shift
- Make sure I had a full stock of products and if needed depending on business I would try to overstock
- Prep pizza dough, pizza sauce and toppings
- Stayed on top of keeping the trailer clean and sanitized.
- Make sure that I help keep up with the weekly deep cleanings. For Instance, we would scrub the walls, floors, and drains, pull tables out so we can clean behind them, and regularly scrub and sanitize the oven.
- Make sure that the iPad that was hooked up for the orders was running properly and make sure that we logged in/out during every shift
- If necessary I would help put away truck orders. Use the FIFO method to regularly rotate stock.
- Prepare and cook orders in a fast and timely but effective manner.
- Make sure orders were made correctly and have each order ready to go in an insulated food bag.
- Print out each order and place them in the correct food bag.
- When orders were complete, I would run them inside and place the bag in the designated bin.
- When possible, I would help team members inside the warehouse. Putting together orders while scanning the product, putting stickers on bags making sure they had plenty of bags for their shift and the next, and helping keep the areas clean.
- If there was a driver or someone that looked like they needed help I would go out of my way to help them if I could.
- For the end of my shift, I had to take all trash to the outside dumpsters, sweep/mop floors, make sure every dirty dish was clean, dry, and put away in the correct spots, and make sure every appliance/light was completely turned off and made sure the door to the trailer was locked. Placed the keys in the designated area for the next person on shift.
- I would help train if necessary
Server
Olive Garden Restaurant
Austin, TX
07.2023 - 09.2024
- Prepare foods and food items
- Cook and pack food then bring into warehouse for delivery
- Restock items when needed
- Keep the trailer clean at all times
- Mopping, sweeping, wipe down walls, counters, kitchen equipment, washed dishes, cleaned out sinks, take trash out
- Sometimes put up truck orders and order items when needed
- Helped out in warehouse when needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and polishing/rolling silverware.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Answered customers' questions, recommended items, and recorded order information.
Caregiver
PCAFC
Bastrop, TX
12.2023 - 05.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Front Desk Receptionist
Best Western Plus Austin Central
Austin, TX
01.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Collected cash, credit card, and third-party payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Occasionally worked overnight shifts and would make sure that the end of the day reports were finalized through the computer system.
- Help set up breakfast items before the breakfast attendant arrived.
- Made sure the pool area was stocked with towels, cleaned area if needed and closed pool area at business hours
Hostess/Server Assistant
Easy Tiger Bake Shop & Beer Garden, S, USA
Austin, TX
04.2021 - 05.2022
- Stock items in designated areas for servers
- Cleaning included sweeping, mopping, polishing silverware, rolling silverware, sometimes the tables and chairs
- I'd help hosts seat if needed
- Give best service as possible.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Advised customers about special offerings and menu items to help drive sales.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Server
Brookdale Assisted Living
Austin, TX
03.2021 - 02.2022
- Helped setup dining rooms before and after a service
- Servers would rotate on hostess duties.
- Help prepare and store desserts or any other kind of foods
- Assist with delivering orders to residents apartments
- Load and make sure correct food/items were on the delivery carts
- Assist residents to their seats and make sure that they're comfortable.
- Take residents orders and made sure to repeat back
- Serve residents orders in a fast and timely manner.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Help setup special events going on
- Developed amazing relationships with residents
Education
Some college in EMT certificate - EMT Certificate/Science
Austin Community College District
Round Rock, TXHigh School Diploma -
John B Connally High School
Austin, TXSkills
- Guest Relations
- Teamwork orientation
- Customer Service
- Detail Oriented
- Cash Handling
- Computer Skills
- Concierge services
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Decision-Making
- Time management abilities
Certification
- Food Handler
- TABC
- Driver's License
- Caregiver Certification
- Food Handler Certification
Timeline
Caregiver
PCAFC
12.2023 - 05.2024
Server
Olive Garden Restaurant
07.2023 - 09.2024
Kitchen Assistant
GoPuff
03.2023 - 09.2024
Front Desk Receptionist
Best Western Plus Austin Central
01.2022 - 06.2023
Hostess/Server Assistant
Easy Tiger Bake Shop & Beer Garden, S, USA
04.2021 - 05.2022
Server
Brookdale Assisted Living
03.2021 - 02.2022
Some college in EMT certificate - EMT Certificate/Science
Austin Community College District
High School Diploma -
John B Connally High School