KELLI KOLK
Findlay,OH
Summary
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Registration Specialist - Checkout
Orthopaedic & Spine Center of the Rockies
10.2023 - Current
- Process 150+ daily patient check-outs with professionalism, offering personalized attention while addressing financial and insurance-related matters.
- Leverage in-depth knowledge of various insurance plans & workers' compensation, to accurately verify charges and collect co-pays/outstanding balances.
- Work with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
- Uphold HIPAA regulations and standards for protecting patient information.
- Coordinate scheduling for patient follow-up appointments in accordance with physician requests.
- Manage all sensitive financial transactions with discretion, balancing cash drawer daily and minimizing discrepancies.
Registration Specialist - Float
Orthopaedic & Spine Center of the Rockies
10.2021 - 10.2023
- Verified insurance details, researched plan participation, and identified referral requirements to support accurate billing.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
- Served as a point of contact for 7 other departments requiring access or updates to patient information, fostering efficient inter-departmental collaboration.
- Provided exceptional customer service for up to 100 patients per day during registration, addressing concerns and answering questions promptly.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
Sales Associate
Jax Liquor
06.2021 - 10.2021
- Multitasked in-store customer service, merchandising, cleaning, & taking delivery orders while ensuring compliance with liquor sales guidelines.
- Prepared end-of-day cash deposit & secure store at end of shift.
Covid Screener
Orthopedic and Spine Center of the Rockies
01.2021 - 04.2021
- Greeted & queried 250+ patients daily about multiple symptoms to reduce incidence of COVID-19 exposure as patients & guests entered high-traffic facility.
- Enforced strict mandatory mask policy for all individuals entering building & directed incoming foot traffic to various destinations within facility.
Customer Relations Specialist
Frontier Airlines
08.2020 - 11.2020
- Engaged with escalated passengers to assess complaints and concerns with empathy and professionalism.
- Utilized multiple complex programs to research optimal solutions according to company policies and communicate with passengers.
Keyholder & Sales Leader
Catherines Stores
02.2019 - 02.2020
- Problem-solved for customers when presented with complaints or concerns as acting supervisor.
- Supervised sales associates in retail environment to ensure positive customer experiences.
- Compiled accurate banking deposit & documents at end of sales day.
Education
High School Diploma -
Parma Senior Highschool
Parma, OH06-2011
Skills
- Healthcare experience
- Patient registration & scheduling
- Insurance verification
- Medical terminology
- Interpersonal and written communication
- HIPAA compliance
Timeline
Registration Specialist - Checkout
Orthopaedic & Spine Center of the Rockies
10.2023 - Current
Registration Specialist - Float
Orthopaedic & Spine Center of the Rockies
10.2021 - 10.2023
Sales Associate
Jax Liquor
06.2021 - 10.2021
Covid Screener
Orthopedic and Spine Center of the Rockies
01.2021 - 04.2021
Customer Relations Specialist
Frontier Airlines
08.2020 - 11.2020
Keyholder & Sales Leader
Catherines Stores
02.2019 - 02.2020
High School Diploma -
Parma Senior Highschool
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