Kelli Lewis
Winston-Salem,NC
Summary
Detail-oriented professional with extensive experience in patient access and front desk coordination. Proven ability to manage patient check-in processes and verify insurance efficiently while maintaining a warm and friendly demeanor.
Overview
18
18
years of professional experience
Work History
Patient Service Specialist
Novant Health, Inc
Winston-Salem, North Carolina
07.2025 - Current
- Scheduled appointments and coordinated with medical staff to ensure timely patient care.
- Greeted patients and delivered exceptional customer service during check-in to enhance patient experience.
- Assisted patients in completing necessary forms and paperwork, ensuring compliance and accuracy.
Patient Access Representative
HCA
Fredericksburg, Virginia
11.2023 - 07.2025
- Streamlined patient check-in and registration processes to enhance patient experience.
- Ensured accurate verification of insurance information and eligibility for services, reducing claim denials.
- Resolved billing inquiries and facilitated payment processes to expedite revenue cycle management.
Front Desk Patient Coordinator
Mary Washington Hospital
Fredericksburg, Virginia
01.2024 - 03.2025
- Coordinated patient appointments and managed scheduling to enhance patient flow.
- Welcomed patients at reception to create a friendly atmosphere. and visitors warmly to create a welcoming environment.
- Responded to phone calls and directed inquiries to ensure timely assistance.
Advanced Medical Support Assistant
Veterans Administration
Richmond, Virginia
10.2023 - 01.2024
- Coordinated patient scheduling and appointment logistics for veterans' healthcare services, ensuring timely access to care.
- Collaborated with healthcare providers to streamline patient care and enhance treatment plan effectiveness.
- Processed insurance claims and confirmed eligibility for veteran benefits, facilitating access to necessary services.
Staffing Coordinator
Novant Presbyterian Medical Center
Charlotte, North Carolina
03.2021 - 10.2023
- Coordinated staffing schedules, enhancing coverage in medical departments.
- Planned work shift schedules based on staff availability, ensuring adequate staffing.
- Trained new staff on facility policies and procedures, facilitating smooth onboarding.
Staffing Coordinator
Moses Cone Hospital
Greensboro, North Carolina
06.2019 - 09.2021
- Collaborated with department leaders to assess and address staffing needs and gaps.
- Coordinated staffing schedules, ensuring coverage aligned with department needs.
- Communicated with candidates about interview details, facilitating a smooth recruitment process.
Healthcare Coordinator
Carolinas Medical Center
Charlotte, North Carolina
02.2008 - 12.2015
- Coordinated patient schedules and appointments for multiple healthcare providers to optimize workflow.
- Assisted in implementing new healthcare protocols and procedures to improve patient care standards.
- Organized patient education sessions on health management and wellness topics to enhance patient knowledge and engagement.
Education
Some College (No Degree) - Interdisciplinary Studies
Elizabeth City State University
Elizabeth City, NCSkills
- Patient scheduling
- Customer service
- Insurance verification
- Effective communication
- Data entry
- Multi-department collaboration
- Team collaboration
Timeline
Patient Service Specialist
Novant Health, Inc
07.2025 - Current
Front Desk Patient Coordinator
Mary Washington Hospital
01.2024 - 03.2025
Patient Access Representative
HCA
11.2023 - 07.2025
Advanced Medical Support Assistant
Veterans Administration
10.2023 - 01.2024
Staffing Coordinator
Novant Presbyterian Medical Center
03.2021 - 10.2023
Staffing Coordinator
Moses Cone Hospital
06.2019 - 09.2021
Healthcare Coordinator
Carolinas Medical Center
02.2008 - 12.2015
Some College (No Degree) - Interdisciplinary Studies
Elizabeth City State University