Kelli Malone
Gilman City,MO
Summary
Accurate and dedicated Loan Processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
21
21
years of professional experience
Work History
Loan Processor
BTC Bank
12.2021 - Current
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Handled any conditions sent from underwriting departments.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Developed and maintained relationships with customers, lenders and other third parties.
Ladies Merchandising Associate
Walmart
08.2021 - 12.2021
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Inventory Control Specialist
Walmart
03.2021 - 08.2021
- Completed physical inventory counts on a daily basis.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored inventory levels to meet customer needs and demands.
- Recorded daily activities for inventory control.
- Kept work areas neat, clean and free from debris.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Administrative Assistant
Remington Arms Company
09.2018 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
ATM Specialist
Commerce Bank
01.2003 - 09.2018
- Updated and replaced outdated drivers and software for computers and office machines.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Assisted customers with technical support inquiries.
- Generated reports for customer service issues and repair records.
- Liaison to both Brinks and Diebold vendors to assist in troubleshooting ATM issues/replenishments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- NOTE: Also held positions at Commerce Bank in IT Dept as Business Analyst and Administrative Assistant, and also in Accounting Dept.
Education
No Degree - Business Administration
Northwest Missouri State University
Maryville, MOHigh School Diploma -
West Nodaway R-I High School
Burlington Junction, MO05.1989
Skills
- Data Entry
- Status Updates
- Loan Modification
- Information Verification
- Processing Procedures
- Microsoft Office
- Oral and Written Comprehension
- Active Listening and Learning
- Analytical and Critical Thinking
Timeline
Loan Processor
BTC Bank
12.2021 - Current
Ladies Merchandising Associate
Walmart
08.2021 - 12.2021
Inventory Control Specialist
Walmart
03.2021 - 08.2021
Administrative Assistant
Remington Arms Company
09.2018 - 10.2020
ATM Specialist
Commerce Bank
01.2003 - 09.2018
No Degree - Business Administration
Northwest Missouri State University
High School Diploma -
West Nodaway R-I High School
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