Kelli Martin
Peoria,IL
Summary
Proven track record in enhancing operational efficiency and patient care at Methodist Hospital, leveraging meticulous attention to detail and a positive attitude. Skilled in medical terminology and customer service, I contributed to a successful JCAHO accreditation and improved patient satisfaction. EPIC super user.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Medical Office Assistant
Carle Health Family Medicine
Peoria, Illinois
05.2021 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Collaborated with various departments to complete assigned tasks.
- Assisted with onboarding of new employees.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
Manager of Operations
Porch Pantry Peoria
Peoria, Illinois
03.2020 - Current
- Assisted beneficiaries in accessing resources and support services available through the charity's programs.
- Secured grant funding by researching opportunities and writing compelling proposals.
- Participated in advocacy efforts aimed at influencing policy changes that align with the charity's mission on local or national levels.
- Established strategic partnerships with other organizations, leveraging resources for greater impact on shared goals.
- Planned and coordinated special events and fundraising activities by working with staff and volunteers.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Helped clients navigate social services system and access needed resources.
Certified Nurses Assistant/Cardiac Telemetry Technician
Pekin Hospital
Pekin, IL
02.2017 - 08.2020
- Documented relevant clinical information such as medications administered, vital signs taken, or any significant changes observed throughout the shift.
- Supported providers in medical interventions and emergencies, communicating effectively and taking action as directed.
- Coordinated closely with physicians to optimize treatment plans based on telemetry data findings.
- Supported nursing staff in providing quality care by responding quickly to changes in patient status or alarms from monitoring equipment.
- Monitored condition and performance of cardiac equipment, executing routine maintenance, and scheduling repairs.
- Documented and interpreted heart rhythms and rates utilizing telemetry recordings.
- Delivered high-quality care to patients in hospital facility.
- Efficiently performed phlebotomy tasks, collecting blood samples with minimal discomfort to patients.
Certified Nurses Assistant/Medical Unit Secretary
Methodist Hospital
Peoria, IL
02.2008 - 02.2017
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
- Fostered a welcoming atmosphere at the reception area, greeting visitors warmly while maintaining confidentiality about patient matters at all times.
- Facilitated seamless coordination between departments, scheduling appointments and managing transfers for optimal patient care.
- Implemented electronic health record systems, streamlining workflows and improving accessibility of essential patient information for healthcare providers.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Educated patients and family members on best home care practices for healing and recovery.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Education
No Degree - Medical Office Assistance
Midwest Technical Institute - East Peoria
East Peoria, IL10.2020
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Prioritizing Work
- Document Management
- Supply Restocking
- Meticulous attention to detail
- Medical Terminology
Certification
- Certified Nurses Assistant , 2001
- Certified Medical Assistant, 2021
Timeline
Certified Medical Office Assistant
Carle Health Family Medicine
05.2021 - Current
Manager of Operations
Porch Pantry Peoria
03.2020 - Current
Certified Nurses Assistant/Cardiac Telemetry Technician
Pekin Hospital
02.2017 - 08.2020
Certified Nurses Assistant/Medical Unit Secretary
Methodist Hospital
02.2008 - 02.2017
No Degree - Medical Office Assistance
Midwest Technical Institute - East Peoria