Summary
Overview
Work History
Education
Skills
Timeline
Generic

kelli miley

VANCOUVER

Summary

Dedicated Claims Adjuster with over 5 years of experience at Progressive Insurance. Skilled in assessing and managing claims efficiently and effectively. Strong communicator with a focus on customer satisfaction and adherence to company policies. Seeking a new role to further utilize my expertise in claims management and enhance my career in the insurance industry.

Overview

7
7
years of professional experience

Work History

Claims Adjuster

Carrier Claims (TPA)
Remote
11.2024 - 02.2025
  • Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
  • Negotiated settlement of claims with claimants and attorneys to ensure fair outcomes.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.

Claims Adjuster

Progressive Insurance
Tigard
01.2019 - 11.2024
  • Investigate and process insurance claims, ensuring accurate assessments and fair settlements
  • Provide excellent customer service by addressing policyholders' concerns and keeping them informed throughout the claims process
  • Analyze coverage and liability based on policy terms and conditions
  • Collaborate with legal and medical professionals to evaluate the extent of injury and property damage
  • Consistently exceed performance targets by efficiently managing a high volume of claims
  • Claims Management
  • Customer Service
  • Communication
  • Negotiation
  • Knowledge of Insurance Policies
  • Proficient in Microsoft Office
  • Familiarity with Claims Management Software

Technical Support Engineer

Stylitics
01.2018 - 01.2019
  • Handle support tickets and assist with system upgrades
  • Collaborate with IT teams and provide user training or guidance
  • Stay updated on latest technologies and software for optimal support

Education

Bachelor of Science - Sociology

WASHINGTON STATE UNIVERSITY
01.2013

Skills

  • Claims Management
  • Customer Service
  • Communication
  • Negotiation
  • Knowledge of Insurance Policies
  • Proficient in Microsoft Office
  • Familiarity with Claims Management Software

Timeline

Claims Adjuster

Carrier Claims (TPA)
11.2024 - 02.2025

Claims Adjuster

Progressive Insurance
01.2019 - 11.2024

Technical Support Engineer

Stylitics
01.2018 - 01.2019

Bachelor of Science - Sociology

WASHINGTON STATE UNIVERSITY

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kelli miley