Kelli O'Donnell

Support business operations for a high-volume real estate brokerage serving more than 80 real estate professionals while overseeing transaction coordination, compliance, executive support, and operational workflows.

• Oversee compliance review for real estate transactions, ensuring contracts, disclosures, amendments, and supporting documentation are complete, accurate, and submitted on time.
• Coordinate with agents, clients, title companies, lenders, inspectors, survey companies, and vendors to keep transactions progressing smoothly from listing through closing.
• Monitor contract deadlines, identify documentation issues early, and help prevent delays that could impact closings.
• Organize and manage digital transaction files while maintaining exceptional accuracy and attention to detail.
• Provide executive-level administrative support to brokerage leadership, assisting with operational projects, problem resolution, and day-to-day business needs.
• Develop workflow improvements, office procedures, and training resources that increase efficiency and create consistency across the brokerage.
• Train and support new and existing agents on transaction systems, compliance requirements, and company processes.
• Manage multiple priorities simultaneously while consistently delivering dependable customer service and operational support.

Managed administrative and operational functions for a busy specialty medical practice while supporting physicians, staff, and patients in a fast-paced healthcare environment.

• Directed daily office operations, scheduling, patient coordination, and administrative workflows.
• Managed medical coding, billing, insurance documentation, collections, and patient records with a high degree of accuracy.
• Coordinated communication among physicians, patients, hospitals, surgery centers, and insurance providers.
• Assisted with implementation of electronic medical records (EMR) and improved office processes to increase efficiency.
• Managed purchasing, inventory, medical supplies, vendor relationships, and office administration.
• Cross-trained in all office functions, allowing seamless support across scheduling, billing, front office, and administrative operations.
• Built strong patient relationships by delivering professional, compassionate customer service and resolving concerns efficiently.