- New York Road Runners Club (NYRRC) marathon runner
- Freelance Writer/Photographer for local and internet-based music papers
Kathleen Fleischmann
Massapequa,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CUSTOMER SUCCESS PARTNER
EXTREME REACH
New York, NY
04.2014 - Current
- Act as first tier contact for clients. Manage incoming emails per day with speed and accuracy.
- Clients have included P&G (Procter & Gamble) Spearheaded the initial account architecture and onboarding in 2014 and has served as the lead strategic liaison for all P&G billing, production workflows, and domestic distribution, ensuring zero-fail execution for a brand that accounts for nearly 4% of all U.S. TV ad spend. In addition, the primary relationship owner for Sony Pictures Entertainment since 2018. Orchestrated the linear and digital ad delivery for a global entertainment powerhouse, navigating a high-pressure environment defined by theatrical "day-and-date" deadlines and rapid-response assets.
- Maintain working knowledge of products and training clients and new employees to use. Directed the seamless delivery of multimedia assets (Video/Radio/Digital) across US and global markets, maintaining 100% compliance with complex broadcast and digital specifications.
- Manage clients' accounts in terms of quotes and services.
- Collecting and distribution of invoices, checking figures and providing reports to finance department.
ACCOUNT MANAGER
D.G. SYSTEMS
New York, NY
01.2003 - 02.2014
- Cultivated strong client relationships to enhance customer satisfaction and retention.
- Provide sales quotes for clients for spot distribution and digital file postings.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Troubleshoot issues arising availability of media.
- Ascertain client requirements and preferences and communicate to appropriate departments.
SENIOR PRODUCER
D.S. SIMON PRODUCTIONS
New York, NY
01.1999 - 01.2003
- Developed and maintained production schedules, optimizing workflows for timely project delivery.
- Edited on/off-line video news releases, b-roll, electronic press kits, and air check reels
- Managed budgets and resources effectively, ensuring projects remained within financial constraints while meeting objectives.
- Wrote scripts for multi-camera, in-studio and KU mobile truck satellite media tours and booked crews and satellite time.
- Directed, produced and set designed one and two camera segments.
STUDIO SUPERVISOR
D.G. SYSTEMS
New York, NY
01.1997 - 01.1999
- Managed crew and budget for satellite media tours and in-studio shoots.
- Trafficked IFB phones and floor-managed for satellite media tours.
- Scheduled studio time for Avid and off-line editing facilities, satellite media tours and voice records.
Education
Bachelor of Arts - Business Administration
Dowling College
Oakdale, NYSkills
- Customer Success & Client Relations
- Account Management & Retention
- Client Onboarding & Training
- Microsoft Office (Word, Outlook), Hiver
- Billing and Invoicing
- Broadcast and digital asset delivery, trafficking, production coordination, knowledge of TV/radio/digital specs
- Troubleshooting media and delivery issues, identifying solutions under tight deadlines
- Multitasking, high-volume email management, attention to detail, time management
Additional Information
Team player, professional, flexible, excellent verbal/written communication skills.
Certification
- 120 Hour TEFL Certificate
Interests
Timeline
CUSTOMER SUCCESS PARTNER
EXTREME REACH
04.2014 - Current
ACCOUNT MANAGER
D.G. SYSTEMS
01.2003 - 02.2014
SENIOR PRODUCER
D.S. SIMON PRODUCTIONS
01.1999 - 01.2003
STUDIO SUPERVISOR
D.G. SYSTEMS
01.1997 - 01.1999
Bachelor of Arts - Business Administration
Dowling College