Chirag Desai
Egg Harbor City
Summary
Experienced IT professional specializing in Holds a Master's Graduate Certification in Healthcare IT Management. Skilled strategist with a track record in leading software delivery projects, overseeing information systems implementation, and ensuring quality assurance. Seeking a Technology Leader role in an impactful organization to enhance end-user experiences utilizing my diverse skills.
Dynamic and team-oriented IT Professional with over 10 years of experience in enterprise application implementation, integration, optimizing end-user satisfaction and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements. Skilled at identifying or anticipating problems and providing solutions.
Overview
23
23
years of professional experience
Work History
Customer Success Partner
MDClone
10.2021 - Current
- Manage product implementation and manage Product maintenance/upgrades
- Responsible for converting POC projects to enterprise implementations and growing adoption
- Influence all client stakeholders to ensure adoption/stickiness and contract renewals for a book of $5M
- Manage and control projects to ensure project completion in time, within budget, while meeting customer needs
- Management of cross functional operations, processes, and services that support implementation
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
Senior Principal Consultant
Oracle+goBalto
06.2016 - 10.2021
- Guide clients in implementing state of the art, cloud-based, industry leading Clinical Trials Study Startup Solutions
- Create training materials and provide end user training based on client configuration and business process
- Partner with product development team to designed business requirements for enhancements based on client feedback and lessons learned
- QA new functionality/modules/bug fixes for quarterly releases
- Guide clients through quarterly release updates
- Manage Baseline configuration for over 70+ countries, keep configuration updated for new features
- Lead Activate Configuration Designer trainings and product testing.
- Served as a trusted advisor to clients, assisting them in defining their strategic goals and developing actionable plans.
Delivery Manager – Account Executive
ICW
04.2015 - 06.2016
- Communicate complex technical topics with client CIOs and their teams during pre-sales and post-sales, work with key matrix partners on complex multi-program opportunities, and manage projects
- Handle tasks of architecting, developing and evaluating systems prior to implementation
- Responsible for reviewing and responding to RFP’s for the Project Delivery, Support and Maintenance section
- Responsible for maintaining and growing relationships with strategic service provider partners for implementation resources, hosting and business development
- Collaborate with Project/Product Owners and partners’ employee while providing architectural insight on software solutions and integrating them to existing client infrastructure
- Developing Standardize Project Delivery Tools, to streamline implementation of a unique mix of products such as Master Patient Index, Health Information Exchange and Care Management
- Develop Professional Services Agreement, including Service Level Agreements (SLAs) related to contracted services and that escalation process are in place, advise technically on escalations
- To build services relationships with clients
- Responsible for coordinating 24/7 incident management activity for assigned customers
- Responsible for creation of SOW’s and Monthly Invoicing Work with delivery team to identify common issues and develop and publish Knowledge Management articles
Systems Analyst IV
Meridian
01.2013 - 04.2015
- Lead teams of analysts in implementation of new technology for ambulatory and partner divisions
- Including applications such as, Health Information Exchange (HIE) Jersey Health Connect – RelayHealth; Community EMRs’ GE Centricity, eCW, Allscripts and Practice Fusion; Long-term EMR SigmaCare; Patient Portals RelayHealth and NoMoreClipBoard
- Responsible for working with administration, nursing, physicians, management, and vendor consultants in the development of applications and implementation of projects by gathering requirements, performing workflow analysis, and making changes/enhancements to address business needs
- Lead several key initiatives for high profile projects, such as successful attestation of Meaningful Use Stage 1 and 2, which resulted in multi-million dollar rewards
- Supervise activities including by not limited to; application and interface development, testing, documentation, customer support, troubleshooting, training and problem resolution while providing 24x7 support.
Project Manager
Alere Accountable Care Solutions
11.2011 - 01.2013
- Managed the implementation of Health Information Exchanges & Electronic Medical Records - both on site and remotely for the life cycle of the project
- Successfully have achieved Meaningful Phase 1 Goals for Regional Radiology Practice, earning returns of $18,000/provider
- Recruited, hired, and managed multiple technical subcontracted consultants
- Managed 3 implementations and 2 large-scale projects, including Hospital HIE Implementation, Ambulatory Group EMR/HIE Implementation, and Radiology EMR Implementation.
Sr. HIE Analyst
Atlanticare - IT Department
06.2008 - 10.2011
- Held accountable for managing a large-scale cutting edge project while overseeing multiple vendors in analyzing applications, developing customized solutions, and participating in skillful analysis of potential products to ensure cost-effective alignment with corporate needs
- Consults with users to identify current operating procedures and to clarify program initiatives and develop a user friendly solution.
Assistant Branch Manager/Lead Implementation Specialist
TD Bank
12.2000 - 06.2008
- Established and maintained key customer relationships to identify and secure opportunities for expanding banking products and services to meet the financial needs of customers
- Led a high energy team while developing a dynamic business in your market
- The Assistant Manager is responsible for deposit growth and profitability for their branch while overseeing the operations and motivating the team
- Designed business requirements for a new teller system to facilitate transactions processing
- Provided project leadership to a 20-member Implementation Team ensuring successful conversion of a new teller technology platform across 450 branches
- Collaborated with a project team to successfully design and execute a new teller system to more than 450 bank branches throughout the Eastern United States – completing the project 6 months ahead of schedule and $4.3M under budget.
Education
Master’s Graduate Certificate in HealthCare IT Management -
Steven’s Institute of Technology
Hoboken, NJ01.2011
Bachelor of Arts - Economics
Richard Stockton College of New Jersey
Pomona, NJ01.2004
Skills
- Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while initiating efficient customer support initiatives
- Hands-on experience in leading many stages of system analysis efforts, including requirements definition, design, architecture, testing, and support
- Unique competency in translating system issues into technical solutions including technical leadership and coordination, monitoring key technical support activities, and ensuring customer needs are met
- Experience in scoping, designing, developing, deploying, and supporting enterprise-scale healthcare applications and business intelligence software
- Exceptional multi-tasking skills with a wide-range of technical abilities and proficiency in several applications and a passion for achieving the best user experience
- MS Office (Word, Excel, Access, Project), HIE, EMR, HL7, Client relationship management, Project management
Volunteer Experience
- Galloway Cricket Club, President, 2006, Current
- NJ HIMSS Scholarship Committee, 2012, 2016
Affiliations
- Galloway Cricket Club - Founder, President 2003 - Current
- Atlantic City Hindu Temple - Vice President/Secretary 2023 - Current
References
References available upon request.
Timeline
Customer Success Partner
MDClone
10.2021 - Current
Senior Principal Consultant
Oracle+goBalto
06.2016 - 10.2021
Delivery Manager – Account Executive
ICW
04.2015 - 06.2016
Systems Analyst IV
Meridian
01.2013 - 04.2015
Project Manager
Alere Accountable Care Solutions
11.2011 - 01.2013
Sr. HIE Analyst
Atlanticare - IT Department
06.2008 - 10.2011
Assistant Branch Manager/Lead Implementation Specialist
TD Bank
12.2000 - 06.2008
Master’s Graduate Certificate in HealthCare IT Management -
Steven’s Institute of Technology
Bachelor of Arts - Economics
Richard Stockton College of New Jersey