Sales-focused manager with a proven history of building relationships with satisfied customers while advancing company goals. Skilled at leading and empowering teams and proactive problem solving in changing situations.
Overview
11
11
years of professional experience
Work History
Customer Success Partner
Element Fleet Management
Hopkins, MN
07.2023 - 06.2026
Developed strategic partnerships to enhance fleet management solutions.
Analyzed client needs and tailored service offerings for optimal performance.
Led cross-functional teams to implement innovative fleet strategies.
Streamlined operational processes, improving efficiency across my client of 7,500 units
Assistant Branch Manager
Enterprise Holdings Inc., Rent-A-Car
Minneapolis, MN
06.2022 - 07.2023
Managed a 230 car fleet maximizing customer satisfaction and profit to an average $90K per month
Lead a team of 8 employees; developed multiple employees for promotion through effective training and motivation strategies
Implemented process improvements that enhanced customer service efficiency and satisfaction.
Interfaced with auto dealerships and insurance claims adjusters to enhance customer satisfaction and increase business referrals
Achieved multiple top half performances on Manager matrix
Management Trainee
Enterprise Holdings Inc., Rent-A-Car
Minneapolis, MN
06.2021 - 05.2022
Explained services and products to customers in friendly and engaging way
Mentored and trained new employees
Increased customer service score from 75% to 83% in 3 months
Shouldered management responsibilities during absence of manager
Consistently finished in top half of performance matrixes with a #6 finish in state second full month
Business Development Representative
Ascentis Corporation And Emkat Solutions Inc.
Minneapolis, MN
01.2020 - 03.2021
Prospected 15 appointments per month for sales reps; contributed $300-500K of pipeline a month
Made 60+ calls daily and actively generated new business leads
Loaned Executive Program
United Way Of Dane County
Madison, WI
07.2019 - 11.2019
Presented and participated at over 50 events for United Way campaign and raised $650,000
Employee Recruiter
The QTI Group
Madison, WI
01.2015 - 08.2018
Generated specific candidate pool for career opportunities through strategic advertisements, evaluation of applicant credentials, and conducting interviews and pre-screening assessments
Evaluated strengths and weaknesses of candidates through effective screening processes