Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sam Silverberg

Minneapolis,MN

Summary

Sales-focused manager with a proven history of building relationships with satisfied customers while advancing company goals. Skilled at leading and empowering teams and proactive problem solving in changing situations.

Overview

11
11
years of professional experience

Work History

Customer Success Partner

Element Fleet Management
Hopkins, MN
07.2023 - 06.2026
  • Developed strategic partnerships to enhance fleet management solutions.
  • Analyzed client needs and tailored service offerings for optimal performance.
  • Led cross-functional teams to implement innovative fleet strategies.
  • Streamlined operational processes, improving efficiency across my client of 7,500 units

Assistant Branch Manager

Enterprise Holdings Inc., Rent-A-Car
Minneapolis, MN
06.2022 - 07.2023
  • Managed a 230 car fleet maximizing customer satisfaction and profit to an average $90K per month
  • Lead a team of 8 employees; developed multiple employees for promotion through effective training and motivation strategies
  • Implemented process improvements that enhanced customer service efficiency and satisfaction.
  • Interfaced with auto dealerships and insurance claims adjusters to enhance customer satisfaction and increase business referrals
  • Achieved multiple top half performances on Manager matrix

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
Minneapolis, MN
06.2021 - 05.2022
  • Explained services and products to customers in friendly and engaging way
  • Mentored and trained new employees
  • Increased customer service score from 75% to 83% in 3 months
  • Shouldered management responsibilities during absence of manager
  • Consistently finished in top half of performance matrixes with a #6 finish in state second full month

Business Development Representative

Ascentis Corporation And Emkat Solutions Inc.
Minneapolis, MN
01.2020 - 03.2021
  • Prospected 15 appointments per month for sales reps; contributed $300-500K of pipeline a month
  • Made 60+ calls daily and actively generated new business leads

Loaned Executive Program

United Way Of Dane County
Madison, WI
07.2019 - 11.2019
  • Presented and participated at over 50 events for United Way campaign and raised $650,000

Employee Recruiter

The QTI Group
Madison, WI
01.2015 - 08.2018
  • Generated specific candidate pool for career opportunities through strategic advertisements, evaluation of applicant credentials, and conducting interviews and pre-screening assessments
  • Evaluated strengths and weaknesses of candidates through effective screening processes

Education

Bachelor of Science - Economics

University of Wisconsin - Madison
Madison, WI
12-2018

Skills

  • Relationship building
  • Staff Management & Development
  • Sales
  • Customer Service
  • Problem Solving
  • Strong Work Ethic

Timeline

Customer Success Partner

Element Fleet Management
07.2023 - 06.2026

Assistant Branch Manager

Enterprise Holdings Inc., Rent-A-Car
06.2022 - 07.2023

Management Trainee

Enterprise Holdings Inc., Rent-A-Car
06.2021 - 05.2022

Business Development Representative

Ascentis Corporation And Emkat Solutions Inc.
01.2020 - 03.2021

Loaned Executive Program

United Way Of Dane County
07.2019 - 11.2019

Employee Recruiter

The QTI Group
01.2015 - 08.2018

Bachelor of Science - Economics

University of Wisconsin - Madison