Kelli Palmer
Crestview,FL
Summary
Customer service-focused professional with experience as Cashier and Associate, possessing skills in handling cash transactions, customer inquiries, and complaints. Demonstrated strength in maintaining high levels of customer satisfaction through excellent communication and interpersonal abilities. Made significant impact by implementing efficient processes to increase speed of service and enhance the overall customer experience.
Overview
19
19
years of professional experience
Work History
Customer Service Associate Cashier
Walgreens Boots Alliance
Crestview, FL
01.2006 - Current
- Greeted customers upon arrival and assisted them with their inquiries.
- Processed payments using cash registers and credit card machines.
- Organized merchandise in the store to ensure items were easy to locate.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Answered incoming calls from customers seeking assistance or requesting information about products and services.
- Addressed customer complaints in a timely manner while maintaining a professional attitude.
- Verified age for alcohol purchases according to state regulations.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
- Followed company policies regarding returns, exchanges, refunds procedures.
- Ensured all areas of the store were clean and organized at all times.
- Kept up-to-date on new products available in the store.
- Promoted special offers and discounts throughout the store.
- Provided training for new employees when needed.
- Handled cash accurately during each shift.
- Assisted other departments when needed during busy periods.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Checked personal identifications during alcohol and tobacco sales.
Skills
- Very patient with my elderly customers I love working with the elderly They just need a little extra time to to understand the new technology of today
- Cash handling expertise
- Strong Work Ethic
- Upselling strategies
- Professional Appearance
- Payment Collection
- Cash Handling
- Product Merchandising
- Drawer management
- Guest Services
- Merchandise Restocking
- Check processing
- Customer Service
- Telephone management
- Calm Demeanor
- Cross-selling abilities
- Point of sale system
- Refund handling
- Positive and professional
- Customer Satisfaction
- Product Knowledge
- POS System Operation
- Retail Merchandising
Timeline
Customer Service Associate Cashier
Walgreens Boots Alliance
01.2006 - Current