Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Palmgren

Toney

Summary

Dedicated scheduling professional with a proven track record in managing sensitive patient information and maintaining productive office schedules. Expertise in data entry, effective multitasking, and delivering exceptional customer service to enhance patient satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Scheduler and Front Desk Reception

Transcend Dental Implants
Huntsville, AL
09.2024 - Current
  • Maintained productive schedule for office
  • Responded to patient inquiries and requests
  • Directed urgent requests to doctors
  • Accurately scanned xrays and documents to patient charts
  • Called in doctor-approved medications to pharmacies
  • Data entry
  • Processed payments
  • Assisted patients with insurance claims upon request
  • Followed document protocols to safeguard confidentiality of patient records.

Administrative Assistant

Fayetteville Outdoor Sports
Fayetteville, TN
07.2022 - 05.2024
  • Provided customer service support
  • Answered multi-line phone system
  • Assisted customers with financing vehicles
  • Updated company website with current in-stock vehicles

Patient Coordinator

Complete Dental
Madison, AL
05.2007 - 07.2022
  • Verified dental insurances for patients of company's five offices
  • Scheduled appointments for five offices
  • Answered multi-line phone system
  • Answered patient inquiries and routed urgent requests to doctors as needed
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Ensured accurate documentation of patient interactions and care plans in electronic health records systems.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Education

Associate of Arts - General Studies

National University
LaJolla, CA

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Effective multitasking
  • Schedule coordination
  • Schedule management

Certification

BLS/CPR/First Aid

Timeline

Scheduler and Front Desk Reception

Transcend Dental Implants
09.2024 - Current

Administrative Assistant

Fayetteville Outdoor Sports
07.2022 - 05.2024

Patient Coordinator

Complete Dental
05.2007 - 07.2022

Associate of Arts - General Studies

National University