Kelli Peschka
Salt Lake City,UT
Summary
Experienced Senior Program Manager adept in project, program, and account management, cross-functional collaboration, and Agile methodologies. Proven track record in leading strategic initiatives for Fortune 500 companies, driving successful project outcomes. Skilled in client account management, communication optimization, and resource allocation. My leadership and strategic thinking abilities contribute to organizational success and growth.
Overview
11
11
years of professional experience
Work History
Senior Program Manager
Red Games Co.
Salt Lake City, United States
11.2023 - Current
- Led strategic account management efforts for a Fortune 500 company, functioning as both Program Manager and Account Manager. Spearheaded seamless coordination and project delivery while cultivating impactful relationships across diverse stakeholders within the client's organization.
- Managed a multi-million dollar program with a 20% reduction in project delivery time and a 15% increase in project efficiency.
- Proactively led and managed all client interactions, from discovery to planning calls, ensuring ownership, assertiveness, and clear direction. Served as a liaison between internal teams, clients, and vendors, fostering effective communication and coordination. Employed adept communication skills to engage stakeholders at all levels with tact, confidence, and professionalism.
- Effectively utilized expertise in operations, logistics, and software development processes to support Agile delivery, resulting in a 15% increase in project quality and a 10% decrease in project defects. Demonstrated strong leadership and project management methodologies while managing multiple cross-functional teams independently. Additionally, managed a team of designers and web developers to produce a comprehensive suite of computer games, animation, live-action videos, and supporting documentation.
- Within six months of joining the company, successfully realigned a program, meeting 95% key milestones and delivery dates. Navigated through hurdles including tight deadlines, globally dispersed teams, and resource allocation challenges. This experience honed strategic thinking abilities, enhanced leadership skills, and provided valuable experience in managing complex, multi-stakeholder projects in dynamic environments.
- Effectively managed multiple programs comprising 5-12 internal projects each, ensuring adherence to timelines and scope. Achieved a remarkable 95% on-time delivery rate and surpassed project goals by 10%, despite competing deadlines and deliverables.
- Provided direct reporting to the CEO, actively advancing the company's overarching objectives and mission.
Senior Program Manager
Opus Creative
06.2020 - 09.2023
- Successfully managed and cultivated key client accounts, (Dell Technologies, Intel, Siemens, and Nike) maintaining a strong rapport and addressing their specific needs effectively. Presented comprehensive project updates and strategies through persuasive and engaging presentations, ensuring clients' expectations were exceeded.
- Collaborated closely with development teams to manage project workstreams for app and website development, ensuring successful execution of both agile and waterfall methodologies, resulting in efficient project delivery.
- Leveraged prior experience in Digital Creative Agency/Marketing to provide valuable insights and guidance to the team, facilitating the creation of effective marketing campaigns and strategies that aligned with project goals and client expectations.
- Partnered with multidisciplinary teams to ensure effective communication, clear project vision, and strategy execution, resulting in a 15% increase in overall project efficiency.
- Utilized milestone and sprint planning expertise to create clear, concise documentation for stakeholders and ensure alignment on project milestones and release schedules.
- Develop and maintain budgets, workflows, and reports using Jira, MS Project, Excel, Asana, and Confluence, resulting in 20% improvement in project tracking accuracy.
Social Community Program Manager
StubHub, Inc.
Draper, UT
03.2018 - 06.2020
- Spearheaded coordination among stakeholders, development teams, and Scrum Masters to meticulously plan and execute projects, achieving an outstanding 98% on-time delivery rate.
- Pioneered technical troubleshooting efforts, expertly resolving user issues and optimizing product performance, leading to a remarkable 30% reduction in technical issue resolution time.
- Leveraged expertise in HTML, CSS, JavaScript, and jQuery to craft innovative website layouts, resulting in a notable 25% enhancement in user experience metrics.
- Collaborated closely with cross-functional teams to establish ambitious yet attainable objectives, contributing significantly to a 15% boost in overall project efficiency.
Project Manager
PlusQA
Portland, OR
11.2015 - 06.2017
- Collaborated with cross-functional teams to troubleshoot technical issues and devised effective solutions, leading to a 20% reduction in project delays attributed to bugs and technical setbacks.
- Conducted in-depth usability testing on multiple platforms, identifying critical issues and enhancing user satisfaction by 15%.
- Championed process enhancements and streamlined test cases and procedures by leveraging various platforms, including JIRA, Redmine, Basecamp, Trello, and Smartsheets, resulting in improved efficiency and cross-functional team productivity.
- Worked directly with developers and development teams and directly managed QA roadmaps.
Associate Project Manager
MRM//McCann
Salt Lake City, UT
05.2013 - 04.2015
- Strategically managed project budgets and timelines, achieving a 99% adherence rate to Service Level Agreements during the successful launch of a client-facing system, ensuring projects stay on track and within scope.
- Optimized project workflows and task assignments by implementing efficient traffic processes, resulting in a 20% reduction in administrative overhead while coordinating cross-functional teams, ensuring resources were allocated effectively.
- Spearheaded close collaboration with diverse cross-functional teams to establish and meet ambitious project goals, driving an overall increase in project efficiency and productivity.
- Maintained consistent and clear communication with clients and senior leadership, providing regular updates on project progress and addressing any potential roadblocks to ensure transparency and alignment with project objectives.
Education
Bachelor of Science - Communication Studies
University of Utah
Salt Lake City, UT04.2015
Skills
- Cross-Functional Team Leadership
- Program and Account Management
- Project Leadership
- Communication and Presentation
- Budget and Time Management
- Client Relationship Management
- Strategic Planning
- Agile Methodologies
Certification
Lithium Technologies Developer Certification
Full Stack Developer Certification (PHP/Javascript/HTML/CSS)
Timeline
Senior Program Manager
Red Games Co.
11.2023 - Current
Senior Program Manager
Opus Creative
06.2020 - 09.2023
Social Community Program Manager
StubHub, Inc.
03.2018 - 06.2020
Project Manager
PlusQA
11.2015 - 06.2017
Associate Project Manager
MRM//McCann
05.2013 - 04.2015
Bachelor of Science - Communication Studies
University of Utah