Kelli Queen
Antioch,TN
Summary
Highly motivated business and finance student with strong analytical skills and proficiency in Microsoft Excel, seeking an entry level accounting position within Brookdale Senior Living to contribute analytical reasoning and problem solving skills to the attainment of company objectives. Seeking an opportunity to master accounting roles with increasing levels of responsibility.
Overview
10
10
years of professional experience
Work History
Quality Assurance Specialist
Brookdale
Brentwood, TN
04.2022 - Current
- Monitor advisor performance during customer interactions and identify areas for improvement.
- Monitor company feedback email with communication from customers, advisors and all Brookdale communities.
- Provide feedback to management.
- Ensure compliance with company policies.
- High attention to detail when researching interactions.
- Self managing weekly workload to submit audits in a timely fashion.
CNA
Blakeford At Green Hills
Green Hill, TN
01.2020 - 03.2022
- Helped patients effectively manage routine bathing, grooming and other hygiene needs. Provided both assistance, and end of life care.
- HIPPA compliance- maintained patient confidentiality by completing and safeguarding all medical records.
- Developed relationships with patients and families so as to provide extra comfort and personalized care plans.
- Trained new CNA's in proper techniques, care standards, operational procedures and safety protocols.
- Input patient's ambulation/hygiene/medication information into EMR system.
Front Office Staff Member
Publix
Fort Walton Beach, FL
07.2014 - 12.2019
- Opened and closed cash office- verified cash flow and electronic transactions, including Western Union, and lotto. Responsible for handling large sums of money and balancing the office.
- Checked and audited records for correctness.
- Generated reports from auditing and bookkeeping activities.
- Received, recorded and banked cash, checks and vouchers.
- Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
Education
Bachelor Of Business - Business, Finance
Middle Tennessee State University
Murfreesboro, TNSkills
- Analytic Reasoning
- Data Analysis
- Invoicing
- Financial Statements
- Adaptability
Timeline
Quality Assurance Specialist
Brookdale
04.2022 - Current
CNA
Blakeford At Green Hills
01.2020 - 03.2022
Front Office Staff Member
Publix
07.2014 - 12.2019
Bachelor Of Business - Business, Finance
Middle Tennessee State University