Open To Work
Kelli Sheehan
Mount Pleasant,SC
Summary
Forbes Five-Star concierge and hospitality professional known for delivering highly personalized luxury experiences. Founder of a purpose-driven lifestyle brand, blending leadership and creative direction with an elevated service mindset. Recognized for anticipating guest needs, building authentic relationships, and upholding the highest standards of excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Startup Founder
Self-employed
09.2024 - Current
- Founded and scaled GoTriWild, an e-commerce apparel and lifestyle brand integrating ethical sourcing, conservation advocacy, and social-impact partnerships.
- Developed and managed the complete Shopify website, including product listings, pricing, strategy and analytics.
- Led digital marketing initiatives across Instagram, Facebook and TikTok to enhance community engagement.
Concierge
The Sanctuary Golf Resort
11.2023 - 11.2024
- Deliver Forbes Five-Star and AAA Five Diamond service with strong attention to detail and polished guest engagement.
- Create personalized luxury itineraries including dining, golf, special events, and resort experiences.
- Manage service for 200+ guests daily while maintaining efficiency and high guest satisfaction.
- Enhance guest-perceived value through thoughtful recommendations and anticipatory service.
Tour Guide
Boone Hall Plantation
03.2022 - 10.2023
- Evaluated guest interests and dynamically adjusted plantation historical tour content to ensure relevance and engagement.
- Facilitated group experiences for up to 60 guests, ensuring clarity and professionalism throughout interactions.
- Trained new staff on tour protocols, safety measures, and effective communication techniques with guests.
Carriage Tour Guide
Charleston Carriage Works
08.2020 - 04.2022
- Guided historic and ghost tours through Charleston's Historic District, showcasing local culture.
- Delivered exceptional customer service by addressing guest inquiries and feedback.
- Operated a combined tour guide and equine-driven carriage with capacity for 16 passengers.
Education
Bachelor of Science - Business Marketing
Roosevelt University
Chicago, IL05.1997
Skills
- Strong work ethic
- Operations management
- Adaptability and resilience
- Delegation and empowerment
- Strategic thinking
- Ethics and integrity
- Project management
- Business development
- Time management
- Task prioritization
- Approachable leader
- Strategic planning and execution
Certification
Certified Tour Guide - Charleston, SC 2021 - Current
Certified Ashtanga Yoga Instructor, 2005 & 2020 - Current
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteSalary Range
$41000/yr - $200000/yrTimeline
Startup Founder
Self-employed
09.2024 - Current
Concierge
The Sanctuary Golf Resort
11.2023 - 11.2024
Tour Guide
Boone Hall Plantation
03.2022 - 10.2023
Carriage Tour Guide
Charleston Carriage Works
08.2020 - 04.2022
Bachelor of Science - Business Marketing
Roosevelt University