Kelli Sheehan

Launched and scaled GoTriWild, promoting wildlife conservation through ethical apparel production.

• Directed all aspects of brand development and operational management for growth strategies.
• Oversaw product design for apparel and accessories, collaborating with U.S.-based suppliers.
• Managed Shopify storefront operations, including product listings, pricing strategy, and analytics.
• Led digital marketing initiatives across Instagram, Facebook and Tiktok to enhance community engagement.

• Creatively coordinate a personalized itinerary for luxury resort, packages, special events, dining options, golf and other island happenings.
• Demonstrate a strong personality with attention to detail while adhering Forbes Travel Guide Five Star and AAA Five Diamond standards.
• Assist and responsible for over 200 guests a day to optimize guest perceived value and overall experience.
• Luxury resort offering personalized itineraries, special events, dining options, and golf.

• Research time periods topics that pertain to individualized tours. Continually adjusting information to give audiences the most important information.
• Facilitate tours for groups of up to 60 people.
• Answer questions, highlight overlooked features and offer further detail to educate visitors.

• Guided historic and ghost tours through Charleston's Historic District, showcasing local culture.
• Delivered exceptional customer service by addressing guest inquiries and feedback.
• Operated a combined tour guide and equine-driven carriage with capacity for 16 passengers.
• Exceeded workflow requirements through self-reliance and efficient task management.

• Generated new accounts to exceed monthly sales goals consistently.
• Maintained client relationships through proactive lead generation and extensive outreach.
• Introduced a design system that improved profitability by twenty-five percent and reduced costs.