Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelli Sleefe

Wichita,KS

Summary

Account Manager with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager

Jorns & Associates
11.2023 - 09.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Provided exceptional customer service by collaborating with clients to evaluate payroll costs, revenue, gross receipts, profit and loss statements to develop accurate reports.

Project Manager

Idea Ranch
06.2022 - 11.2023
  • Developed and initiated projects, managed budgets and timelines, and requested feedback from stakeholders.
  • Prepared documents, including meeting agendas, meeting reports and project status reports.
  • Corresponded with clients via email and phone on the following topics: budgets, meetings reports, timelines and status reports.
  • Organized and executed project workflow, budget and deliverables to ensure productive and positive results, maintaining regular communication with team on status or deliverables and work in-progress.
  • Served as product coordinator for large-scale projects, regardless of deliverable medium: print, P.O.S., web, social, video D2C, analytics/ research.
  • Created estimates and budgets for projects: video, photography, concepting and art creation, website and digital-development media planning and other agency services.
  • Served as a Production Assistant in large and small-scale video and photography productions.

Social Media Marketing Manager

BeLocal Magazine
08.2021 - 01.2023
  • Oversaw and created copy, images, videos, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Established, initiated and optimized business development strategies based on company targets.
  • Wrote and distributed press releases to increase brand visibility.
  • Analyzed and reported on KPIs to validate and demonstrate success of various social platforms.
  • Devised content strategy to effectively engage target audiences.

Education

Bachelor of Science - Marketing

Wichita State University
05.2022

Skills

  • Project Management
  • Team Bonding
  • Project Planning
  • Self-Starter
  • Problem Solving
  • Detail Oriented
  • Account Management
  • Customer Service

Certification

Hootsuite Platform Certification

Hootsuite - Dec 2021


Social Marketing Certification

Hootsuite - Dec 2021


Digital Marketing Certified

Hubspot - Nov 2021


Content Marketing Certified

Hubspot - Oct 2021


SEO Certified

Hubspot - Oct 2021


Timeline

Account Manager

Jorns & Associates
11.2023 - 09.2024

Project Manager

Idea Ranch
06.2022 - 11.2023

Social Media Marketing Manager

BeLocal Magazine
08.2021 - 01.2023

Bachelor of Science - Marketing

Wichita State University

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Kelli Sleefe