Kelli Smith
Decatur,GA
Summary
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
2
2
years of professional experience
Work History
Staff Member
K & B Elite Doggie Daycare
Decatur, GA
07.2023 - Current
- Increased employee productivity by implementing efficient work processes and time management strategies.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Led cross-functional teams to successfully complete projects on time.
- Maintained database systems to track and analyze operational data.
- Increased customer satisfaction by maintaining a consistently clean and well-organized environment.
- Contributed to workplace safety by promptly addressing spills, hazards, and other potential issues.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Member
McDonald's
Decatur, GA
06.2022 - 10.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
Education
High School Diploma -
Salem High School
05.2023
Skills
- Organization
- Order Supplies
- File Management
- Recordkeeping
- Update and Document Accounts
- Processed Payments
- Multi-Line Phone Systems
- Customer Service
- Safety Compliance
Timeline
Staff Member
K & B Elite Doggie Daycare
07.2023 - Current
Crew Member
McDonald's
06.2022 - 10.2022
High School Diploma -
Salem High School