Kelli Sparks
North Tazewell,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Bank Branch Manager
National Bank
09.2009 - Current
- Manag daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Leed a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Assess employee performance and develope improvement plans.
- Foster strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Conduct regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examine customer loan applications for loan approvals and denials.
- Optimize staff productivity through effective scheduling, task delegation, and performance monitoring.
- Maintained friendly and professional customer interactions.
- Comply with regulatory guidelines and requirements.
Cashier (Second, Part-time Job)
K-VA-T Food Stores, Inc. (Food City)
06.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Bachelor of Science - Management
Bluefield University
Bluefield, VA05.2010
Skills
- Product Training
- Verbal/written communication
- Branch Operations Management
- Excellent work ethic
- Customer Service
- Attention to Detail
- Excellent time management skills
- Cross-selling strategies
- Team Player
- Customer Relationships
Timeline
Cashier (Second, Part-time Job)
K-VA-T Food Stores, Inc. (Food City)
06.2018 - 06.2019
Bank Branch Manager
National Bank
09.2009 - Current
Bachelor of Science - Management
Bluefield University
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