Kelli Stanfield
721 Oak Creek Dr. Moore,OK
Summary
Floor Attendant and Gaming Technician recognized for high productivity and efficient task completion. Skilled in customer service, and maintenance, ensuring smooth operation on the gaming floor. Excel at communication, teamwork, and problem-solving to enhance guest experience and support team objectives.
Overview
20
20
years of professional experience
Work History
Electronic Gaming Floor Attendant
Chickasaw Nation Division of Commerce
Norman, Oklahoma
10.2022 - Current
- Building strong interpersonal relationships with both internal, external customers.
- Work closely with other departments to obtain goals and requirements as individuals, and as a group.
- Maintain and service electronic gaming systems as well as working closely with patrons, including highly confidential and personal information.
- Communicated directions to patrons for points of interest in or outside of facility. As well as current promotions and events.
- Cash handling up to $50,000.00 +
- Trained new Floor Attendants on proper procedures for Everi Compliance, Slot Monitor System, Everi Jackpot Express, Bally's ACSC operating systems. As well as how to maintain and troubleshoot minor EGM issues.
- 38-40 hours/ week.
Electronic Gaming Technician
Chickasaw Nation Division of Commerce
Norman, Oklahoma
01.2021 - 10.2022
- Working alone and as a team to keep both Riverwind (2,904 EGM) and Goldsby (367 EGM) facilities online and communicating with servers and ticketing systems.
- Contacting vendors when needed and providing accurate information to all shifts.
- Assist vendors during game conversions, installs and removals, and working with the gaming commission to provide accuracy on seal breaks, coin testing etc.
- Use MEI system to set up bill validators on installs.
- Cashbox & Kiosk cassette preventive maintenance, ensuring the upkeep of asset management.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Conducted preventive maintenance procedures according to established schedules.
- Recipient of the Riverwind Spotlight Award for excellence in job performance.
Valet
Chickasaw Nation Division of Commerce
Norman, Oklahoma
02.2020 - 01.2021
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Issued ticket stubs and gave customers matching stub for locating parked vehicles.
Electronic Gaming Floor Attendant
Newcastle Casino
Newcastle,OK, OK
10.2015 - 06.2019
- Inspected gaming equipment to verify working order.
- Performed daily maintenance tasks such as paper fill and other tilts.
- Trained new Floor Attendants on proper procedures.
- Answered questions about game rules and establishment policies.
Blackjack dealer
Newcastle Casino
Newcastle, OK
07.2015 - 10.2015
- Performed functional game duties quickly by efficiently handling money and chips.
- Verified player identification and collected cash for wagers.
Electronic Gaming Floor Attendant
Goldsby Gaming Center
Goldsby, OK
12.2014 - 07.2015
- Maintained gaming equipment to keep them in working order, no Game Techs on-site during employment.
Owner, operator
Kelli Stanfield Photography
Moore, OK
06.2005 - 11.2014
- Capturing all of life's most precious moments
- Excellent customer service skills, time management, and sales skills.
Education
Elementary education -
University of Central Oklahoma
Edmond, OKDiversified studies -
OCCC
Oklahoma City, OKSkills
- Electronic gaming service and support
- Bally's ACSC
- Newave
- Everi Compliance
- Everi Jackpot Express
- CIS
- SMS Slot Monitor
- MEI Bill Val Systems
- Iview 9 - Iview pro
- Cash handling proficiency
- Customer Service
- Proficient in Microsoft Suite of products
- Adobe suite of products
- Outstanding communication and listening skills
- Attention to detail
- Strong organizational skills
- Problem solver
- Critical thinker
- Conflict resolution
References
References available upon request.
Timeline
Electronic Gaming Floor Attendant
Chickasaw Nation Division of Commerce
10.2022 - Current
Electronic Gaming Technician
Chickasaw Nation Division of Commerce
01.2021 - 10.2022
Valet
Chickasaw Nation Division of Commerce
02.2020 - 01.2021
Electronic Gaming Floor Attendant
Newcastle Casino
10.2015 - 06.2019
Blackjack dealer
Newcastle Casino
07.2015 - 10.2015
Electronic Gaming Floor Attendant
Goldsby Gaming Center
12.2014 - 07.2015
Owner, operator
Kelli Stanfield Photography
06.2005 - 11.2014
Elementary education -
University of Central Oklahoma
Diversified studies -
OCCC