Thomas (Luke) Baker
Gainesville
Summary
Experienced gaming professional skilled in supervising operations and ensuring regulatory compliance. Expertise in training and certifying dealers, with a commitment to delivering exceptional customer service and maintaining game integrity.
Overview
16
16
years of professional experience
Work History
Electronic Gaming Floor Attendant
Winstar World Casino And Resort
777 Casino Ave, Thackerville, OK
06.2024 - Current
- Assisted guests with inquiries, ensuring prompt and friendly service at all times.
- Monitored gaming floor activities for compliance with policies and procedures.
- Maintained cleanliness and organization of gaming areas to enhance guest experience.
Table Games Floor Supervisor
Winstar World Casino And Resort
777 Casino Ave, Thackerville, OK
05.2019 - 05.2024
- Supervised daily operations of table games, ensuring adherence to gaming regulations and company policies.
- Trained and mentored new dealers, enhancing team performance and service quality.
- Monitored game integrity, promptly addressing any discrepancies or player disputes.
- Trained and certified dealers in both Craps and Roll to Win.
- Consistently utilized as support in other roles including Shift Supervisor and Pencil
Table Games Dealer
Winstar World Casino And Resort
Thackerville, OK
10.2013 - 05.2019
- Dealt various table games, ensuring compliance with gaming regulations and enhancing player experience.
- Trained new dealers on gameplay procedures and customer service standards, fostering team cohesion.
- Managed game flow efficiently, maintaining accurate payouts and resolving disputes promptly.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Electronic Gaming Supervisor
Winstar World Casino And Resort
Thackerville, OK
01.2013 - 10.2013
- Resolved guest inquiries and disputes, fostering a positive gaming environment and customer satisfaction.
- Established high standards for guest service excellence while overseeing the performance of casino personnel directly under my supervision.
- Evaluated team members regularly to identify areas for professional development opportunities or disciplinary action as needed.
Cash Cage Supervisor
Winstar World Casino And Resort
Thackerville, OK
07.2011 - 01.2013
- Supervised cash handling operations to ensure compliance with regulatory standards.
- Monitored daily cash reports to identify discrepancies and initiate corrective actions promptly.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
Cash Cage Cashier
Winstar World Casino And Resort
Thackerville, OK
01.2011 - 06.2011
- Processed high-volume cash transactions efficiently and accurately.
- Maintained compliance with gaming regulations and internal policies.
Education
No Degree -
Texas A&M University-Commerce
Commerce, TX06-2008
High School Diploma -
Bridgeport High School
Bridgeport, TX06-2008
Skills
- Tactful when speaking
- Certified in all games
- Experience supervising/coaching dealers
- Servant Leader
Timeline
Electronic Gaming Floor Attendant
Winstar World Casino And Resort
06.2024 - Current
Table Games Floor Supervisor
Winstar World Casino And Resort
05.2019 - 05.2024
Table Games Dealer
Winstar World Casino And Resort
10.2013 - 05.2019
Electronic Gaming Supervisor
Winstar World Casino And Resort
01.2013 - 10.2013
Cash Cage Supervisor
Winstar World Casino And Resort
07.2011 - 01.2013
Cash Cage Cashier
Winstar World Casino And Resort
01.2011 - 06.2011
No Degree -
Texas A&M University-Commerce
High School Diploma -
Bridgeport High School