Kelli Walker
Petersburg,VA
Summary
Dynamic professional with extensive experience in customer service at Publix and Wells Fargo. Proven ability in conflict resolution and detailed organization, ensuring compliance with safety protocols. Skilled in engaging diverse audiences and fostering communication, while maintaining high standards of service and support. Certified in CPR/AED, committed to promoting a safe and welcoming environment.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
3
3
years of professional experience
Work History
Cashier
Publix
Petersburg, VA
02.2025 - Current
- Answered customers' questions and provided information on store procedures or policies.
- Answered customer questions and provided store information.
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Teacher's Assistant
SummerHill Preschool
Richmond, VA
03.2023 - 05.2024
- Laminated teaching materials to increase durability under repeated use.
- Acted as a liaison between students and faculty, facilitating communication and understanding.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Instructed and monitored students in use and care of equipment and materials.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Distributed textbooks, workbooks, papers, and pencils to students.
- Greeted parents at school events to provide information about curriculum and activities.
Bank Teller
Wells Fargo & Company
Richmond
01.2024 - 03.2024
- Maintained confidentiality of bank records, transactions and customer information.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Performed special services for customers, ordering bank cards and checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Guest Associate
Target
Richmond
07.2022 - 01.2024
- Ensured compliance with applicable laws governing the sale of alcohol or tobacco products.
- Handled returns, exchanges, refunds, price adjustments, and other transactions quickly and efficiently.
- Inspected returned items for damages before restocking shelves or returning them to vendors.
- Greeted customers and provided assistance with product selection.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily opening and closing procedures such as counting the contents of the cash register drawer and checking all equipment for proper functioning.
Education
High School Diploma -
Huguenot High School
Richmond, VA06-2020
Bachelor of Social Work -
Virginia State University
Petersburg, VASkills
- Detailed organization
- Conflict resolution
- ID verification
- Cleaning and sanitizing
- Safety compliance
- Certified in CPR/AED
- Child supervision
- Activity planning
- Behavior management
- Safety protocols
- Customer service
- Communication skills
- Time management
- Engagement strategies
- Special needs experience
- Teaching techniques
- Age-appropriate activities
- Child development
Timeline
Cashier
Publix
02.2025 - Current
Bank Teller
Wells Fargo & Company
01.2024 - 03.2024
Teacher's Assistant
SummerHill Preschool
03.2023 - 05.2024
Guest Associate
Target
07.2022 - 01.2024
High School Diploma -
Huguenot High School
Bachelor of Social Work -
Virginia State University