Kelli Wilson
Oakdale,Tennessee
Summary
Employed by the State of Tennessee for the past seventeen years in Resource Management. Coordinated placements for children in foster care and planned paths to permanency for children in multiple counties. Responsible for overseeing state contracts with private provider agencies to ensure expectations of services provided are being met per contractual obligations. Excellent written and verbal communication techniques, ability to function well in time sensitive situations, effective time management, strength in information compartmentalizing and attention to detail.
Overview
22
22
years of professional experience
Work History
Resource Management Case Manager
Department of Children's Services
Kingston, Tennessee
08.2005 - Current
- Resource Management Case Manager for the State of Tennessee for seventeen years
- Responsible for assessing the needs of children that enter custody and planning for appropriate initial placements and a transition plan for them throughout their time in custody that will be in the child's best interest
- Essential member of regular meetings detailing the child's progress and planning next steps in their path to permanency with birth family or adoptive family
- Responsible for assessing contracts with private agencies the state partners with to determine appropriate services are being provided in accordance with designated contract and policy requirements and expectations are being followed and utilized
- To be successful in this role requires attention to detail, developing partnerships with families and state contracted agencies, maintaining concise records, and functioning and adjusting well in a fast- paced environment
Member Services Representative
Knoxville TVA Employees Credit Union
Knoxville, Tennessee
12.2000 - 09.2005
- Member Service Representative for Knoxville TVA Employees Credit Union for four years
- Assisted members with all account needs and transactions, was responsible for cross selling new services to both current and potential members, and maintained detailed records and effective communication with members both in person and by phone
- Met with customers after completed service to suggest additional service or product purchases
Education
Bachelor's of Science - Animal Science
University of Tennessee
Knoxville, TN12.2000
Skills
- Professional Skills as a positive team player and collaborating with outside partnerships
- Experience in Microsoft Office
- Experience in Excel
References
Joseph Thompson: Supervisor
(865) 603-1221
Department of Child Services
182 Frank L. Diggs Dr., Suite 100
Clinton, T 37716
Jenny McCloud: Former Co-worker/Personal Reference
(423) 276-2876
School Counselor
157 Woodford Reserve Court
Garner, NC 27529
HOBBIES AND INTERESTS
Outside of work, I enjoy traveling, spending time with our pets and playing music. I am a singer and currently have a band with my husband and we have traveled across the country, and even internationally, performing for the past eleven years. I love writing and recording music, outdoor activities and visiting new places.
Timeline
Resource Management Case Manager
Department of Children's Services
08.2005 - Current
Member Services Representative
Knoxville TVA Employees Credit Union
12.2000 - 09.2005
Bachelor's of Science - Animal Science
University of Tennessee
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