Kelli Wisdom
Neosho,Mo
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Admin, Operations Support
Missori American Water
Joplin, MO
07.2024 - Current
- Optimized RMA processes for effective handling of faulty meters.
- Resolved customer issues promptly, ensuring high satisfaction levels.
- Resolved customer inquiries, enhancing overall satisfaction.
- Established service and work orders for contractor execution.
- Generated LOS reports to track performance metrics.
- Streamlined scrap procedures, ensuring efficient meter disposal.
OFFICE MANAGER
Family Chiropractic of the 4 States
Joplin, MO
08.2002 - 07.2024
- Managed team of three staff members, ensuring accurate completion of duties, coordinating time off requests, scheduling requirements, and providing onsite training and reviews to maintain operational effectiveness
- Processed and maintained insurance payments, copays, and electronic billing, staying current on all CPT and Diagnosis codes, and establishing recurring payments from insurance carriers and patients to streamline financial operations
- Coordinated with patient attorneys by sending certified and notarized liens and confirmed claim statuses via phone or email.
Education
BACHELOR OF SCIENCE - Business Management
Missouri Southern State University
Joplin, MO12-2023
Certification
- Notary Public, Newton County Missouri
RELATED COURSEWORK
- Quality Management
- Organizational Behavior
- Operations Management
- Employment Law
- Human Resources Management
- Management Information Systems
Timeline
Admin, Operations Support
Missori American Water
07.2024 - Current
OFFICE MANAGER
Family Chiropractic of the 4 States
08.2002 - 07.2024
BACHELOR OF SCIENCE - Business Management
Missouri Southern State University