LADA YANG
Coon Rapids,Minnesota
Summary
Dynamic professional with extensive experience in business operations and financial services. Excelled in enhancing operational efficiency and demonstrated exceptional teamwork and problem-solving skills. Proficient in business analytics and adaptability, with a proven track record of achieving remarkable results through strategic leadership and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Business Operations Support, SR Admin
Securian Financial Services
07.2019 - Current
- Process over 20,000 BASIN project returned mails for both Life and Annuity clients quarterly.
- Manage filing system, enter data, record, audit, and upload over 1,000 Life voided checks to imaging system per year.
- Compile 10,000 Life and Annuity insurance contracts with no errors yearly.
- Develop 13 innovative and effective operating procedures to reduce processing time and easier training.
- Apply 4DX weekly as a source of self-accountability and to stay organize.
- Proactively engage with internal and external customers in various departments in order to provide in-depth product knowledge in non-commissioned environment.
Transaction Maintenance Operator
HSA Bank
03.2018 - 09.2018
- Buddy checked team of 6 work completion, twice a week, to ensure process was followed and the work was accurate.
- Compiled over 5000 confidential documents per month into single files.
- Processed at least 450 checks weekly and allocated excess funds to clients.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Developed and implemented strategies to improve operation processes.
Default-Payment Processor
Ditech Financial Services
12.2016 - 03.2018
- Utilized MSP (Black Knight) to reinstate, remit, and post funds to loan.
- Balanced 230 payment clearings for Freddie Mac, EverBank, and Ginnie Mae monthly.
- Securely allocated more than $50,000 funds to multiple suspense accounts accurately ever week.
- Maintained and handled account balance of 300 physical and void checks daily.
- Collaborated with other departments to ensure accuracy of new procedures.
- Crossed trained different associates in different state through virtual calls.
Office Assistant
Harmar Mall
08.2015 - 12.2016
- Monitored and tracked budgets and expenses.
- Utilized office management software to record and track customer information.
- Delivered clerical support by handling range of routine and special requirements such as bookkeeping, filing, copying, distributing mail, answering and directing calls, and restocked supplies by pre-ordering on account.
- Created 10 purchase orders daily and tracked invoices to avoid missed or delayed payments.
Education
Bachelor of Science - Accounting
Metropolitan State University
Saint Paul, MNAssociate of Applied Science - Accounting
Saint Paul Technical College
Saint Paul, MNSkills
- Basic Finance and Accounting
- GAAP
- Business Analytics
- Accounting and bookkeeping
- Documentation and Recordkeeping
- Annuity and Life insurance products
- Budget and Financial Forecasting
- Microsoft Office
- Adaptability and Flexibility
- Database Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Reliability
- Analytical Thinking
Additional Information
- Achieve remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Consistently exceeded organizational goals through effective leadership and vision alignment.
- Provide leadership, delegation, and exceptional operational services in high-pressure situations.
Languages
Hmong
Native or Bilingual
Timeline
Business Operations Support, SR Admin
Securian Financial Services
07.2019 - Current
Transaction Maintenance Operator
HSA Bank
03.2018 - 09.2018
Default-Payment Processor
Ditech Financial Services
12.2016 - 03.2018
Office Assistant
Harmar Mall
08.2015 - 12.2016
Bachelor of Science - Accounting
Metropolitan State University
Associate of Applied Science - Accounting
Saint Paul Technical College
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