Samantha Schmidt
Twin Falls
Summary
Results-oriented Senior Operations Administrator experienced in streamlining office functions and enhancing operational efficiency. Delivered significant cost reductions and improved performance metrics through strategic planning, effective team leadership, and innovative problem-solving. Focused on optimizing workflows and fostering collaboration to drive organizational success.
Overview
33
33
years of professional experience
Work History
Sr Operations Admin
FedEx Ground
Jerome
12.2025 - Current
- Managed daily operations to enhance organizational efficiency and streamline administrative processes.
- Coordinated administrative support for operational processes to enhance efficiency and ensure compliance with company policies.
- Coordinated logistics and scheduling for multiple projects, ensuring timely delivery and adherence to deadlines.
- Implemented process improvements to enhance operational efficiency in delivery services.
- Implemented best practices in office management to optimize workflow and resource allocation.
- Developed and maintained comprehensive reports using Microsoft Excel to track key performance indicators and operational metrics.
- Prepared reports for senior management, summarizing operational performance to inform strategic decisions.
- Collaborated with cross-functional teams to analyze requirements and ensure alignment with quality standards.
- Maintained accurate records and documentation, facilitating audits and regulatory compliance.
- Maintained up-to-date knowledge of industry best practices to drive innovation in administrative functions.
- Trained new employees on safety procedures and operational protocols for best practices.
- Promoted high level of customer service to maintain client satisfaction.
Meat Cutter/Line Cook
Texas Roadhouse
Twin Falls
02.2021 - 12.2025
- Ensured the proper preparation and cutting of various meats while adhering to health and safety standards.
- Collaborated with kitchen staff to streamline food preparation processes and enhance overall kitchen efficiency.
- Utilized commercial kitchen equipment, including slicers and grinders, to prepare high-quality meat products efficiently.
- Executed cooking techniques to prepare meat dishes, ensuring consistency in flavor and presentation.
- Trained new staff on proper meat cutting techniques and safe kitchen practices, improving team performance.
- Implemented portion control measures to minimize waste and enhance profitability within the kitchen.
- Maintained compliance with food safety regulations, completing regular inspections to uphold quality standards.
- Created daily specials that showcased specialty steak cuts, resulting in an increase in customer satisfaction.
Kitchen Assistant/Lead Line Cook
Twin Falls Sandwich Company
Twin Falls
05.2020 - 03.2021
- Monitored food inventory and assisted in ordering supplies, contributing to a reduction in waste by 15%.
- Maintained a clean and organized kitchen environment in compliance with health and safety regulations.
- Prepared and executed daily specials, showcasing seasonal ingredients and culinary creativity.
- Utilized various kitchen equipment and tools, including ovens, grills, and mixers, to prepare diverse menu items.
- Contributed to menu development by providing feedback on customer preferences and seasonal trends.
- Responded to customer inquiries and special requests, demonstrating strong communication and interpersonal skills.
- Monitored cooking times and temperatures to ensure food safety and quality standards were consistently met.
- Adapted quickly to changing priorities and demands in a fast-paced kitchen environment.
Sales Associate/Inventory manager
Santa Claus House
North Pole
07.2016 - 11.2017
- Assisted customers with product selection and provided exceptional service to enhance the shopping experience.
- Managed inventory levels and ensured accurate stock counts to optimize product availability.
- Developed and maintained strong customer relationships to encourage repeat business and customer loyalty.
- Handled cash transactions and maintained accurate records of sales and returns.
- Provided feedback to management on product performance and customer preferences to inform purchasing decisions.
- Resolved customer complaints promptly and effectively to maintain high satisfaction levels.
Operations Assistant
Yukon Club
Eielson AFB
04.2013 - 07.2016
- Oversaw daily restaurant operations, ensuring adherence to quality standards and exceptional customer service.
- Provided exceptional customer service by engaging with patrons and ensuring satisfaction with their beverage orders.
- Managed inventory tracking and ordering processes, achieving a 15% reduction in supply costs.
- Implemented cost-saving measures in kitchen operations, reducing waste by 30% without compromising quality.
- Developed and implemented seasonal drink specials, boosting sales by 15% during promotional periods.
- Coordinated and executed diverse events, ensuring seamless operations from planning through execution.
- Utilized event management software to oversee registrations and track attendees efficiently, enhancing event organization.
Sales Associate
Simply Country Farm Store
Penn Valley
03.2009 - 10.2012
- Achieved sales targets consistently by leveraging product knowledge and effective communication skills.
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Addressed customer inquiries and complaints promptly, increasing customer satisfaction and retention.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring a smooth checkout process.
- Maintained a well-organized and visually appealing merchandise display to attract customers and drive sales.
- Conducted inventory checks and assisted in stock replenishment to ensure product availability.
- Trained new staff on customer service protocols and sales techniques to ensure team effectiveness.
- Built relationships with repeat customers, boosting overall sales and strengthening store reputation.
- Communicated effectively with management to provide feedback on customer needs and store performance.
Veterinary Tech Assistant
Okinawa Veterinary Clinic
Kadena AB
05.2006 - 07.2008
- Assisted veterinarians in performing examinations and medical procedures on animals.
- Monitored vital signs and provided pre- and post-operative care for surgical patients.
- Educated pet owners on animal care, nutrition, and health maintenance to enhance pet well-being.
- Facilitated communication between pet owners and veterinary staff, fostering comprehensive care for patients.
- Operated diagnostic equipment such as X-ray machines and laboratory instruments.
- Collaborated with team members to develop treatment plans and improve patient outcomes.
- Utilized knowledge of animal behavior to improve handling and restraint techniques, ensuring safety and comfort.
- Collected samples for laboratory testing and performed routine lab procedures.
Sale Associate
Once in a Blue Moose
Anchorage
05.2002 - 08.2002
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Conducted product demonstrations, increasing customer interest and driving sales.
- Collaborated with team members to create visually appealing product displays, boosting foot traffic.
- Trained new sales associates on company policies and product information, fostering a knowledgeable team.
- Executed store merchandising standards effectively, creating a welcoming shopping environment.
- Maintained a clean and organized sales floor, ensuring a positive shopping experience for customers.
Kennel Manager
Alaska Pet Care VCA
Anchorage
09.1999 - 05.2002
- Oversaw the daily operations of the kennel, ensuring the well-being and safety of all animals.
- Managed scheduling and staffing to maintain optimal care and supervision for all animals in the facility.
- Utilized kennel management software to streamline operations, track reservations, and enhance customer communication.
- Built strong relationships with pet owners, delivering exceptional customer service and promptly addressing their concerns.
- Provided compassionate care to animals in a clinical setting, ensuring their comfort and well-being during examinations and treatments.
- Administered vaccinations and medications under the supervision of veterinarians, tracking dosages and patient responses to improve health outcomes.
- Assisted in surgical preparations and post-operative care, ensuring patient safety and comfort.
Animal Care Technician
House of Critters
Anchorage
10.1997 - 09.1999
- Developed and implemented enrichment activities to promote physical and mental stimulation for animals in care.
- Maintained accurate inventory records of animals available for sale, ensuring compliance with health and safety regulations.
- Provided exceptional customer service by offering expert advice on animal care and welfare, contributing to a positive shopping experience.
- Assisted in the resolution of customer complaints and issues, ensuring prompt and effective solutions.
- Provided daily care and feeding for a diverse range of animals, ensuring their health and well-being.
- Assisted in the administration of medications and treatments as prescribed by veterinarians, monitoring for adverse reactions.
Barista/Line Cook
New Yorker Deli & Coffee
Anchorage
06.1993 - 10.1997
- Prepared and served high-quality beverages and food items in a fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of workstations and dining areas, ensuring compliance with health and safety regulations.
- Maintained cleanliness and organization of workstations and dining areas to comply with health and safety regulations.
- Managed inventory levels and placed orders for supplies, minimizing waste through effective stock rotation.
- Managed inventory levels, placing orders for supplies and minimizing waste through effective stock rotation practices.
- Implemented a customer feedback system to identify areas for improvement, resulting in a 15% increase in customer satisfaction ratings.
- Handled cash transactions accurately, processing payments and balancing the cash register at the end of each shift.
- Utilized time management skills to balance multiple tasks during peak service hours, ensuring smooth operations.
Education
Culinary Arts - Associates of Applied Science -
College of Southern Idaho
Twin Falls, USASkills
- Microsoft Office
- Point Of Sales Systems
- Payroll
- Purchasing
- Basic Accounting
- Inventory
- Restaurant Management
- Business Management
- Data Entry
- Medical Terminology
- Medical Charting
- Medical Equipment Prep
- Surgical Prep
- Customer Service
- Communication
- Customer Resolutions
- Line Cook
- Microsoft Excel
- Administrative compliance
- Reporting analysis
- Customer relationship management
- Team collaboration
- Employee training
- Problem solving
- Time management
- Effective communication
Accomplishments
Summa Cum Laude
Hobbies and Interests
- Cooking
- Kayaking
- Hunting
- Fishing
- Camping
- Reading
- Gardening
Timeline
Sr Operations Admin
FedEx Ground
12.2025 - Current
Meat Cutter/Line Cook
Texas Roadhouse
02.2021 - 12.2025
Kitchen Assistant/Lead Line Cook
Twin Falls Sandwich Company
05.2020 - 03.2021
Sales Associate/Inventory manager
Santa Claus House
07.2016 - 11.2017
Operations Assistant
Yukon Club
04.2013 - 07.2016
Sales Associate
Simply Country Farm Store
03.2009 - 10.2012
Veterinary Tech Assistant
Okinawa Veterinary Clinic
05.2006 - 07.2008
Sale Associate
Once in a Blue Moose
05.2002 - 08.2002
Kennel Manager
Alaska Pet Care VCA
09.1999 - 05.2002
Animal Care Technician
House of Critters
10.1997 - 09.1999
Barista/Line Cook
New Yorker Deli & Coffee
06.1993 - 10.1997
Culinary Arts - Associates of Applied Science -
College of Southern Idaho