Kurtis Perry
East Wenatchee,WA
Summary
Experienced with operational management and process improvement. Utilizes strategic planning to enhance business efficiency. Track record of fostering team collaboration and achieving operational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sr Operations Admin
Federal Express Corporation
East Wenatchee, WA
09.2025 - Current
Operations Admin II
Federal Express Corporation
East Wenatchee, WA
10.2021 - 09.2025
Operations Admin I
Federal Express Corporation
East Wenatchee, WA
11.2020 - 10.2021
- Minimized revenue loss by researching delivery discrepancies and correcting address errors, maximizing the volume of packages successfully delivered same-day.
- Performed root cause analysis on missing packages and scanning failures; compiled comprehensive ad-hoc reports that allowed management to identify and fix systemic operational gaps.
- Streamlined daily workflows to prioritize urgent package resolutions and ensured strict adherence to hazardous material handling and asset protection policies.
- Managed frontline customer and contractor inquiries, resolving high-pressure issues independently and escalating complex cases to management only when necessary.
- Maintained high-integrity filing systems and managed multi-channel communications (phone, email, fax) to support seamless operations across multiple management functions.
- Facilitated Business Control Self-Assessment (BCSA) audits by meticulously organizing data and retrieving critical files, ensuring 100% departmental compliance.
Package Handler
Federal Express Corporation
East Wenatchee, WA
10.2019 - 11.2020
- Managed package sorting and ensured proper placement on trailers for seamless transportation to designated facilities.
- Engaged with team members to identify and implement strategies for improving workflow efficiency during peak operational periods.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
Delivery Driver/Sales/Warehouse Manager
Sears Hometown
East Wenatchee, WA
08.2015 - 10.2018
- Achieved high customer satisfaction through effective sales of large appliances, tools, workout equipment, and lawn/garden products via in-person and online channels.
- Enhanced customer experience by delivering comprehensive product explanations and repair guidance.
- Successfully delivered and installed large appliances, ensuring all electrical and plumbing setups met safety standards.
- Streamlined inventory processes, resulting in improved stock organization and availability.
- Maintained operational efficiency by managing store opening and closing tasks, including precise cash register balancing.
Crew Trainer
McDonald's
East Wenatchee, WA
08.2014 - 05.2015
- Streamlined onboarding process for new employees through the development and delivery of targeted training initiatives.
- Improved customer satisfaction by providing timely assistance and systematically resolving service-related issues.
- Implemented task distribution strategies to improve workflow and significantly boost overall team productivity.
- Streamlined logistics for meal preparation and delivery, prioritizing prompt service and customer retention.
- Conducted regular audits of cash register balances, reinforcing financial integrity and accountability.
- Implemented streamlined stocking methods to facilitate effective inventory control.
- Analyzed customer traffic patterns to strategically position signage, boosting overall awareness.
- Implemented and monitored cleanliness practices to enhance overall facility appeal and comfort.
Front Desk Clerk/Night Auditor
Super 8 Hotel
Wenatchee, WA
11.2013 - 06.2014
- Achieved high guest satisfaction by efficiently managing check-in and check-out processes.
- Enhanced operational efficiency by effectively handling room reservations both over the phone and in person.
- Maintained a welcoming environment through diligent upkeep of work area and lobby.
- Delivered quality breakfast items to guests, contributing to positive dining experiences.
- Ensured cleanliness and organization of breakfast area to promote guest comfort.
- Educated customers on competitive hotel pricing, fostering informed decision-making.
- Streamlined daily earnings tracking and ensured accuracy in financial reporting.
Crew Trainer
McDonald's
Wenatchee, WA
07.2009 - 08.2013
- Achieved high customer satisfaction by effectively resolving conflicts.
- Streamlined team operations through strategic assignment of work tasks.
- Ensured adherence to food safety regulations and quality control measures.
- Trained new crew members on operational procedures and customer service standards.
- Coordinated meal order preparation and delivery logistics to maintain service efficiency.
- Achieved consistent cash register accuracy through meticulous till counting. Enhanced product availability by executing systematic inventory counts and timely restocking efforts.
- Executed placement of interior and exterior signs to improve customer navigation and experience.
- Performed routine cleaning and maintenance to uphold operational standards and safety protocols.
Education
High School Diploma -
Eastmont High School
East Wenatchee, WA01.2011
Skills
- Active listening
- Communication
- Computer Skills
- Leadership
- Problem Solving
- Management
- Independent Work
- Teamwork
- Critical Thinking
- Document management
- Incident response
- Operational excellence
LANGUAGES
English
Certification
First Aid CPR AED Training
Records Management Training
Timeline
Sr Operations Admin
Federal Express Corporation
09.2025 - Current
Operations Admin II
Federal Express Corporation
10.2021 - 09.2025
Operations Admin I
Federal Express Corporation
11.2020 - 10.2021
Package Handler
Federal Express Corporation
10.2019 - 11.2020
Delivery Driver/Sales/Warehouse Manager
Sears Hometown
08.2015 - 10.2018
Crew Trainer
McDonald's
08.2014 - 05.2015
Front Desk Clerk/Night Auditor
Super 8 Hotel
11.2013 - 06.2014
Crew Trainer
McDonald's
07.2009 - 08.2013
High School Diploma -
Eastmont High School