Mark Place
Sherwood,OR
Summary
Experienced Senior Operations Administrator with a proven track record of reliability and effective organizational skills. Adaptable to changing operational demands and adept at resolving issues promptly. Effective in interpersonal communication, promoting collaboration and teamwork. Highly motivated to acquire new skills and contribute to company goals. Innovative problem-solving abilities and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Sr Operations Admin
FedEx
06.2023 - Current
- Resolve issues regarding packages with incorrect information, through research and customer contact.
- Regularly contact customers to ensure they receive the best service we can provide.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle daily reports to increase efficacy of team.
- Communicate regularly and clearly with team members and supervisors to address issues and resolve requests.
Fuel Clerk
Fred Meyer
06.2016 - 12.2019
- Trained new employees on proper procedures and safety protocols, increasing overall efficiency.
- Collaborated with team members to maintain fuel area and ensure cleanliness.
- Responded swiftly to requests for assistance, spills, and customer inquires.
- Organize time for coworkers to take breaks and lunches at low volume work times to ensure best staffing during high volume work times.
- Assign coworkers to specific sections and/or jobs to ensure proper coverage and efficiency.
Education
Associate of Arts - Cinematography And Film/Video Production
Portland Community College
Portland, ORSkills
- Operational Excellence
- Scheduling Coordination
- Document Management
- Customer Service
- Task Delegation
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Adaptability and Flexibility
Timeline
Sr Operations Admin
FedEx
06.2023 - Current
Fuel Clerk
Fred Meyer
06.2016 - 12.2019
Associate of Arts - Cinematography And Film/Video Production
Portland Community College
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