Kellian Smith
Chicago,IL
Overview
8
8
years of professional experience
Work History
Security Officer
Allied Universal Security
Chicago, IL
08.2023 - Current
- Warned persons of rule infractions or violations and evicted violators from premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided escorts for visitors as needed throughout the facility.
Customer Service Manager
Walmart
Cowley, TX
08.2017 - 12.2020
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Education
High School Diploma -
Sullivan House
Chicago, IL06-2010
Skills
- Surveillance systems
- Emergency response
- Incident reporting
- Access control
- Physical security
- Customer service
Timeline
Security Officer
Allied Universal Security
08.2023 - Current
Customer Service Manager
Walmart
08.2017 - 12.2020
High School Diploma -
Sullivan House