Kellie Austad
Fosston,MN
Summary
Detail-oriented professional with expertise in customer service and regulatory compliance. Proven ability in managing inventory and ensuring accurate prescription verification. Ready to enhance client care and operational efficiency in a dynamic pharmacy environment.
Overview
1
1
Certification
2
2
years of post-secondary education
28
28
years of professional experience
Work History
Retail Pharmacy Clerk
Nord’s Pharmacy and Gifts
Fosston
12.2024 - Current
- Guided customers in locating over-the-counter medications and health products to enhance their shopping experience.
- Managed inventory by restocking shelves and organizing pharmaceutical supplies.
- Handled cash register transactions and maintained accurate cash drawer records.
- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues.
- Collaborated with pharmacists to ensure timely prescription fulfillment and accuracy.
- Entered patient data into computer system to maintain accurate records.
- Processed payments from customers using cash registers or other electronic systems.
- Verified accuracy of prescriptions filled by pharmacists.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
- Welcomed customers at pharmacy counter to assess their needs and ensure a positive interaction.
Home Health Caregiver
Carol
Newark, TX
05.2018 - 03.2019
- Provided compassionate care and support to client in her home.
- Assisted client with daily living activities, including bathing and dressing.
- Administered medications as prescribed and monitored client health.
- Drove client to and from medical appointments.
- Trained new caregivers on best practices in home health support.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Provided companionship services including reading aloud, playing games or engaging in conversation with client.
- Promoted positive morale among patients by providing emotional support during difficult times.
- Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Train Dispatcher
BNSF Railway
Fort Worth, Texas
08.2005 - 05.2007
- Coordinated train movements to ensure efficient scheduling and safe operations.
- Monitored real-time train locations using advanced dispatching software.
- Collaborated with crew members to resolve operational issues swiftly.
- Communicated track conditions and delays to relevant personnel promptly.
- Updated schedules based on weather conditions and operational needs.
- Conducted safety checks and assessments before train departures.
- Worked closely with railway management personnel in order to coordinate operational decisions.
- Received track warrants from Maintenance of Way personnel for work on the main tracks.
- Issued clearances to trains, engines, or cars over specified routes as authorized by the Chief Dispatcher.
- Coordinated with other dispatchers, supervisors, engineers, and other personnel to provide safe and efficient rail service.
- Provided instructions concerning safety issues related to hazardous materials shipments.
- Monitored the progress of trains to ensure timely operation and proper spacing between trains.
- Verified that all signals were properly set before authorizing a train's movement through an area protected by signal protection devices.
- Assigned and monitored train movements in accordance with established operating rules.
- Prepared special reports regarding operational incidents or unusual occurrences affecting service.
- Maintained communication with crew members via radio or telephone regarding their location, speed and any delays encountered.
- Managed daily delivery and work schedules to maximize coverage.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received or prepared work orders.
Deputy Clerk
United States District Court, Northern District of
Fort Worth, Texas
03.2002 - 05.2005
- Assisted judges by preparing courtroom materials and legal documents.
- Coordinated schedules for hearings and communicated with attorneys and parties.
- Processed legal documents, ensuring compliance with federal regulations.
- Managed court document filings and maintained accurate case records.
- Facilitated communication between court staff and external agencies efficiently.
- Organized evidence exhibits and maintained inventory for court proceedings.
- Assisted in preparing and maintaining official records, documents, and reports.
- Performed data entry tasks into computer systems.
- Worked with various government agencies, including US Marshals Service, United States Attorneys, and Immigration.
- Coordinated security for federal judge during special events.
- Managed immigration and naturalization ceremonies, overseeing all logistics and coordination.
- Responded to inquiries about applicable laws and regulations from elected officials and agencies.
- Managed the front desk reception area; answered telephone calls.
- Reviewed incoming correspondence for accuracy and completeness.
Deputy Clerk
Court of Appeals, Second District of Texas
Fort Worth
03.1998 - 03.2002
- Managed court document filings and maintained accurate case records.
- Screened court reporters and clerks records to ensure accuracy for compliance prior to filing.
- Assisted in preparing and maintaining official records, documents, and reports.
- Facilitated communication between court staff and external agencies efficiently.
- Wrote code for special Orders for the judges to sign.
- Coordinated with various departments to ensure compliance with local laws and regulations.
- Reviewed incoming correspondence for accuracy and completeness.
- Managed the front desk reception area; answered telephone calls.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
Education
Associate Degree In Applied Science - Legal Assisting
New Mexico State University
Grants, NM 08.1994 - 06.1996
Oslo High School
Oslo, MNSkills
- Prescription verification
- Regulatory compliance
- HIPAA compliance
- Health product knowledge
- Inventory management
- Data entry
- Prescription support
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
Certification
- Certificate in Train Dispatching
Accomplishments
- Graduated from NMSU with awards.
References
- Carissa Affeldt (218) 779-2477
Timeline
Retail Pharmacy Clerk
Nord’s Pharmacy and Gifts
12.2024 - Current
Home Health Caregiver
Carol
05.2018 - 03.2019
Train Dispatcher
BNSF Railway
08.2005 - 05.2007
Deputy Clerk
United States District Court, Northern District of
03.2002 - 05.2005
Deputy Clerk
Court of Appeals, Second District of Texas
03.1998 - 03.2002
Associate Degree In Applied Science - Legal Assisting
New Mexico State University
08.1994 - 06.1996
Oslo High School