Kellie Bergdoll
ALBANY,IN
Summary
A LabCorp Professional with over 24 years of experience giving me a deep understanding and knowledge of established practices and procedures, allowing me to create an atmosphere of trust and confidence with my new hires, supervisors, patients and customers.
I am Highly organized and detail-orientated professional with strong work ethic and dedication to achieving goals.
Knowledgeable in Phlebotomy Training and Customer service best practices and
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
24
24
years of professional experience
Work History
PSTS Phlebotomy Training Coordinator
LabCorp
Indianapolis, IN
12.2018 - Current
- Managed New Employee orientation training process for several employees each year.
- Provide training with respect and professionalism at all times.
- Trained and mentored new hires to fulfill various rolls at LabCorp.
- Responsible for organization, development, and execution of training and onboarding for new employees.
- Coordinated and oversaw daily team actions under direction of phlebotomy supervisor and Manager.
- Evaluated phlebotomy team's work frequently and provided strategies for improvement.
- Mentored newly hired Phlebotomist personnel in phlebotomy techniques and protocols.
- Trained and Performed specimen collection, processing, labeling, centrifugation, as needed.
- Trained over 100 phlebotomist and Performed specimen collection for urine drug screens, POCT urine dip collections, oral fluid Quantisal collections, hair drug screen collections, paternity DNA collections, and saliva alcohol collections.
- Coached new team members on ways to complete complex tasks, how to adhere to compliance standards and ways to improve productivity.
- Ensure compliance with SOP regulations and safety.
- Assisted with the development of policies and procedures related to phlebotomy practices.
- Worked with Supervisors, KE Team, and New clients to set-up new LabCorp IOP offices and trained IOP hires to run that office.
- Ability to provide quality, error free work in a fast paced environment.
- Trained and preformed venipuncture, fingersticks, and heel sticks for both adults and pediatric patients.
- Ability to set-up new Patient Service Centers.
- Ability to Cover all of Indiana as the only Training Coordinator of Indiana for 3 years.
- Trained all new Training Coordinators to be Trainers.
- Deliver training in areas of the company and department policies, and procedures, and competencies.
- Excellent phlebotomy skills to include pediatric, geriatric, and capillary collections.
- Assist with training for new LabCorp accusations in Kentucky and St Louis.
Phlebotomy Team Lead and Trainor
PA Labs/LabCorp
Muncie, IN
02.2001 - 09.2018
- Provided training, mentoring and coaching to new team members in order to ensure compliance with established policies and procedures.
- Collected and Trained phlebotomist to collect specimens for drug screens, paternity tests and alcohol tests.
- Planned and completed group projects, working smoothly with Supervisor and team members.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved any customer service issues promptly by providing timely information or assistance.
- Maintain accurate logs and records for all trainings conducted.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Adhered strictly to HIPAA guidelines regarding confidentiality of patient information at all times.
- Identified patients using proper procedures prior to specimen collection.
- Assisted with the scheduling of personnel to meet staffing requirements.
- Used heel and finger stick methods to obtain blood from capillaries.
- Collected specimen samples and transported to laboratory for processing.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Implemented corrective action plans when needed to improve staff performance or processes.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles and also arterial blood gas Collections.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Specimen Processing Technician
Pathologist Associated
Muncie, IN
09.1999 - 02.2001
- Received, logged and assessed quality of specimens received at Ball Memorial Hospital.
- Participated in proficiency testing programs and ensured accurate results were reported in a timely manner.
- Inspected specimen containers for signs of leakage or contamination prior to processing.
- Collected, labeled and transported specimens from collection sites to the laboratory for testing.
- Prepared specimens for testing by centrifuging, aliquoting and freezing samples as required.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Operated laboratory equipment such as microscopes, pipettes, centrifuges and analyzers according to standard operating procedures..
- Assisted with training new staff members on proper specimen handling techniques.
- Adhered strictly to HIPAA guidelines when dealing with confidential patient information.
- Processed hematology and chemistry samples.
- Verified patient information against specimen labels to ensure accuracy.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Science - Applied Science And Teaching Preschool
Ivy Tech Community College of Indiana
Muncie, IN06-1990
Skills
- New Hirer Training
- Hands-On Instruction
- Leadership and Mentoring Abilities
- Online Instruction
- Group and Individual Instruction
- Planning and Coordination
- Venipuncture
- Specimen Preparation
- Donor Screening
- Blood Collection
- Patient Care
- HIPAA
Accomplishments
- Received a PA Labs Certificate of appreciation from PSC Supervisor for Patient care and team work.
- Received a PA Labs Certificate of appreciation from PSC Supervisor for opening a new IOP draw site and compliments from the physicians.
- Received a PA Labs Certificate for compliments from the Marketing rep for work performance and representing the company in a professional manor, while training and opening a new IOP site.
- Specimen Processing Committee.
- Member of the Albany Tri Kappa Sorority
- Member of the Albany Fire and Police Department Auxiliary
- PA Labs Phlebotomy TAC Team and Safety Committee.
Timeline
PSTS Phlebotomy Training Coordinator
LabCorp
12.2018 - Current
Phlebotomy Team Lead and Trainor
PA Labs/LabCorp
02.2001 - 09.2018
Specimen Processing Technician
Pathologist Associated
09.1999 - 02.2001
Associate of Science - Applied Science And Teaching Preschool
Ivy Tech Community College of Indiana