Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
KELLIE BROWN

KELLIE BROWN

Sugar Valley,GA

Summary

Dynamic and dedicated professional excelling in customer service and schedule coordination. Known for enhancing client experiences through effective communication and attention to detail, while maintaining patient privacy compliance. Passionate about delivering exceptional support and fostering positive relationships in fast-paced environments.

Overview

12
12
years of professional experience

Work History

ESTHETICIAN

Ivolution
Dalton , GA
03.2024 - Current
  • Scheduled appointments and managed client records to ensure seamless client experience.
  • Processed payment transactions efficiently at point of sale, ensuring accurate financial records.
  • Communicated effectively with clients during phone inquiries, enhancing customer satisfaction.

FRONT OFFICE ASSOCIATE

Williams Plastic Surgery
Dalton , Ga
05.2020 - 02.2024
  • Welcomed guests upon arrival, facilitating a seamless registration experience and enhancing overall guest satisfaction.
  • Coordinated front desk operations, including scheduling, check-ins, and call management, ensuring smooth daily functions.
  • Addressed guest complaints with professionalism, leading to positive resolutions and improved guest relations.

SUBSTITUTE TEACHER

Board of Education
Calhoun , GA
10.2015 - 03.2020
  • Executed classroom plans provided by class teacher to reinforce core concepts and support student learning.
  • Maintained classroom routines to create supportive environments and uphold consistent schedules.
  • Managed classroom activities and maintained student engagement during lessons.
  • Developed lesson plans based on curriculum standards and student needs.
  • Collaborated with teachers to prepare instructional materials and resources.

LEAD PATIENT SERVICES COORDINATOR

PT Solutions
Calhoun, GA
01.2014 - 07.2015
  • Coordinated scheduling and appointments to ensure timely access to services and enhance patient satisfaction
  • Maintained confidentiality of sensitive information, fostering trust and professionalism in all interactions.
  • Coordinated patient appointments and managed scheduling for multiple healthcare providers.
  • Assisted patients with insurance verification and eligibility inquiries effectively.
  • Maintained accurate patient records using electronic health record systems consistently.

Education

ESTHETICS -

Brillare Beauty Institute
Chattanooga, TN
01.2024

SURGICAL TECH DIPLOMA -

Georgia Northwestern Technical College
Rock Spring, GA
01.2011

Skills

  • Patient privacy compliance
  • Customer service
  • Attention to detail
  • Data entry
  • Problem solving
  • Time management
  • Effective communication

References

  • Suann Jones, (423) 227-0057, sjones@brillarebeautyinstitute.edu
  • Dawn Cortes, (706) 266-4969
  • Morgan Carroll, (678) 899-8830
  • Sydney Meadows, (706) 980-2120

Timeline

ESTHETICIAN

Ivolution
03.2024 - Current

FRONT OFFICE ASSOCIATE

Williams Plastic Surgery
05.2020 - 02.2024

SUBSTITUTE TEACHER

Board of Education
10.2015 - 03.2020

LEAD PATIENT SERVICES COORDINATOR

PT Solutions
01.2014 - 07.2015

ESTHETICS -

Brillare Beauty Institute

SURGICAL TECH DIPLOMA -

Georgia Northwestern Technical College
KELLIE BROWN