KELLIE BYRD
ARMS Security Corp
Jacksonville,FL
12
years of professional experience
Dedicated Customer Service Representative with extensive experience resolving inquiries and enhancing satisfaction rates. Utilizes strong communication and problem-solving skills to improve customer experiences. Focused on delivering exceptional service and support while addressing diverse customer needs through effective solutions.
Work History
Correctional Officer Lieutenant
- Assisted in emergency response procedures during critical incidents.
- Monitored inmate behavior to ensure compliance with facility regulations.
- Conducted routine security checks to maintain safety within the facility.
- Documented daily activities and incidents in accurate reports.
- Supported training of new correctional officers on safety protocols.
- Engaged with inmates to promote positive interactions and conflict resolution.
- Participated in team meetings to enhance operational efficiency and communication.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Enhanced staff performance by providing ongoing training and professional development opportunities for correctional officers.
- Contributed to overall facility success, serving as a key decision-maker on disciplinary actions involving inmates and staff members.
Security Officer
10 Months- Conducted routine patrols to identify and mitigate potential security threats.
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement.
- Responded promptly to incidents, providing assistance and coordinating with law enforcement when necessary.
- Documented daily activities and incidents in detailed reports for management review.
Security Officer
7 Months- Conducted regular patrols to identify potential security risks.
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, ensuring effective crisis management.
- Collaborated with law enforcement during investigations and emergencies.
- Maintained accurate reports of daily activities and incidents.
- Utilized surveillance equipment to monitor activities in real-time.
- Implemented access control measures to restrict unauthorized entry.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Desk Agent
2 Years- Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
- Processed reservations using hotel management software, increasing operational accuracy.
- Coordinated room assignments and maintained inventory of available rooms effectively.
- Assisted in resolving guest inquiries and complaints, enhancing customer satisfaction.
- Collaborated with housekeeping staff to ensure timely room readiness for guests.
- Monitored daily activities and prepared reports for management review, supporting operational goals.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
2 Years 2 Months- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Trained new staff on front desk procedures and hotel policies, fostering team development.
- Implemented strategies to streamline front desk operations, improving workflow efficiency.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
Education
Corrections - Corrections
No Degree - Psychology
- President's List December 2003
- Music Scholarship
- 4.0 GPA
High School Diploma
- Extracurricular Activities: ROTC
Skills
Inmate monitoring
Restraint methods
Self-defense techniques
Substance abuse knowledge
Cash management
Problem solving
Time optimization
Payment processing
Inmate rehabilitation
Verbal and written communication
Verbal communication
Customer service
Timeline
Correctional Officer Lieutenant
State of Florida Department of Corrections
08.2026 - CurrentRead More
Security Officer
ARMS Security Corp
10.2025 - CurrentRead More
Security Officer
Moosehaven
08.2025 - 03.2026Read More
Front Desk Agent
Holiday Inn Express Hotel Suites
03.2017 - 03.2019Read More
Front Desk Agent
Sleep Inn Suites
01.2015 - 03.2017Read More
Edward Waters University
No Degree from Psychology
Read More
Florida Gateway College
Corrections from Corrections
Read More
Edward H. White Senior High School
High School Diploma
Read More