Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Charleston

FONTANA,CA

Summary

Dynamic Branch Manager with a proven track record at ARC Document Solutions, enhancing branch profitability through strategic cost-saving measures and operational efficiency. Expert in branch operations management and customer service, demonstrated by leading teams to achieve the highest gross profit awards. Skilled in fostering customer relationships and exhibiting an exceptional work ethic.

Overview

37
37
years of professional experience

Work History

Branch Manager

ARC Document Solutions
08.1987 - 01.2025
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes by monitoring Cost, Waste, Labor. My Branch has had multiple awards for Highest Gross profit within Company.
  • Monitoring and approving employee times cards using "Dayforce".
  • Responsible for creating purchase orders and receiving orders for all supplies using "GreatPlains".
  • Billing client orders, both Net30 and CODs, collecting payments using "MFG".
  • Approving all internal bills using "Cerity".
  • Email correspondence both internal and with clients.
  • responsible to keep equipment clean and serviced, keeping company vehicle clean and serviced.
  • Monitor and dispatch delivery drivers to meet client deadlines.


Branch Manager/Customer Service

ARC Document Solutions
08.1987 - 01.2025

production;

Heavy email correspondence

Printing to different printer drivers.

Ricoh hi-speed BW copier and scanner

Canon hi-speed Color copier and scanner

Xerox 8000 Lg format BW/ Color printer ( up to 36")

Xerox 6000 w/ scanner BW/Color Printer ( up to 36" wide)

Widetec scanner up to 42" wide BW/ Color

Document Binding machines; GBC/Coil/Velo/ Wire-o, Acco, chicago screws.


Education

GED -

Chaffey High School
Ontario

Skills

  • Branch operations management
  • Reporting
  • Customer service
  • Strong interpersonal skills
  • Customer relationships
  • Attention to detail
  • Multi-tasking
  • Excellent work ethic
  • Dependable
  • Interviewing and hiring

Timeline

Branch Manager

ARC Document Solutions
08.1987 - 01.2025

Branch Manager/Customer Service

ARC Document Solutions
08.1987 - 01.2025

GED -

Chaffey High School
Kellie Charleston