Kellie DeBenedictus
Newburgh,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
7
7
years of professional experience
Work History
Medical Biller
Crossroads Medical Billing Company
07.2021 - 11.2022
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted payments and collections on regular basis.
- Filed and updated patient information and medical records.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
Bank Teller
Sawyer Saving Bank
10.2016 - 06.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
Front Desk Receptionist
Rocking Horse Ranch Resort
10.2015 - 10.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Explained details regarding property to acclimate patrons to resort environment.
Education
High School Diploma -
Washingtonville Senior High School
Washingtonville, NY06.1991
Skills
- Data Entry
- Diagnostic Codes
- Customer Service
- Information Updates
- Billing Codes
- Critical Thinking
- Statement Billings
- Payments Posting
- Insurance Claims
- ICD-10 Coding
- Medical Coding Knowledge
- Billing Statement Management
Timeline
Medical Biller
Crossroads Medical Billing Company
07.2021 - 11.2022
Bank Teller
Sawyer Saving Bank
10.2016 - 06.2021
Front Desk Receptionist
Rocking Horse Ranch Resort
10.2015 - 10.2016
High School Diploma -
Washingtonville Senior High School
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