Kellie Downin

* Manage administrative processes as assigned in a timely and accurate manner.

*Ensure all clients/patients served experience a high level of customer satisfaction and care.

*Provide support for additional administrative and support activities within the office, maintain an acceptable level of productivity and consistency with all tasks as assigned.

*Assist patients with referrals to specialist, imaging facilities, and other services as indicated.

*Ensure all paperwork required for the referral process is prepared accurately and timely.

*Ordering and purchasing for all the providers and whole office.

• Ensure day-end review and TOS are completed and accurate.
• Monitor phone activities.
• Assign front staff daily (communicate with Clinical Manager)
• Monitor iPad use.
• Be a resource for office staff for payment plans, sliding fee scales, EVS, labs (self-pay, ABNS), and CyraCom
• Arrange site orientation for new staff in conjunction with clinical manager.
• Interfaced with billing issue resolution and guidance.
• Void, delete, and make corrections in Athena.
• Attend monthly roundtable meetings for leads.
• Act as a resource for billing questions.
• Obtain authorizations.
• Be the point of contact for office staff.
• Verify insurance by checking appropriate websites.
• Participate in orientation for new employees.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.

• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Updated customer information in databases regularly to ensure accuracy of records.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
• Monitored visitor access control systems including issuing identification badges when necessary.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Greeted customers warmly and made them feel welcome.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Answered incoming calls, directed them to appropriate personnel and took messages.