Kellie Duran
Boise,ID
Summary
- Resourceful e-commerce Supervisor known for high productivity and efficient task completion. Skilled in providing mentorship to new hires, and coordinating process flow to ensure products are dispatched on time to meet online customer delivery promise. Excel in communication, leadership, and problem-solving, ensuring seamless operations and team cohesion. Dedicated to analyzing KPIs to create impactful change, resulting in increased efficiency and goal achievement.
Overview
9
9
years of professional experience
Work History
Ecommerce Supervisor
Whole Foods Market
Boise, Idaho
10.2018 - Current
- Supported Whole Foods Market e-commerce shoppers and order fulfillment workflows.
- Handled customer concerns with substitutions, missing items, and pickup issues.
- Checked product quality, freshness, and packing standards for customer orders.
- Prepared monthly reports summarizing key performance indicators such as units per hour, replacements offered, and item not found rate.
- Tracked new team member progress during practice sessions and shadowing.
- Assisted drivers with missing packages, mislabeled or misplaced packages, and Amazon Flex app issues.
Tax Season Intern
B.A. Harris LLP
Boise, Idaho
01.2021 - 04.2021
- Prepared individual tax returns for clients.
- Collaborated with senior accountants on complex tax issues.
- Reviewed client information for accuracy and completeness.
- Maintained organized records of the client's tax documents.
- Experience with CCH Axcess Tax Software.
Administrative Accounting Assistant
O'grady Paving Inc.
Mountain View, CA
06.2017 - 08.2020
- Processed accounts payable using Nvoicepay, a software that specializes in automated payments.
- Recorded certified payroll through the Department of Industrial Relations website.
- Filed documents accurately into correct job files.
- Completed check reconciliation for monthly bank statements.
- Organized third-party vendor truck tags and invoices.
Education
BBA - Accounting And Finance
Boise State University
Boise, ID05-2022
Skills
- Onboarding facilitation
- Customer service
- Tax preparation
- Team collaboration
- Training record management
- Attention to detail
Accomplishments
- Team Member of the Quarter, Quarter 4 2024 & Quarter 1 2025
- Helped lead the E-Commerce Team to achieve the 2023 All Star Award out of 102 stores- 2023
Timeline
Tax Season Intern
B.A. Harris LLP
01.2021 - 04.2021
Ecommerce Supervisor
Whole Foods Market
10.2018 - Current
Administrative Accounting Assistant
O'grady Paving Inc.
06.2017 - 08.2020
BBA - Accounting And Finance
Boise State University